Head of Owner Success

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

Join our expanding team in France as we seek an outstanding individual to fill the role of Head of Owner Success. As a pivotal leader reporting directly to the Country Manager, you will be instrumental in orchestrating the success of the relationship with our valued Owners.

Our ideal candidate goes beyond being an employee; they are a proactive leader with a profound grasp of prioritisation and urgency. Possessing exceptional communication skills, you will effortlessly harmonise visionary thinking with meticulous attention to detail. Your professional commitment revolves around genuine dedication to customer satisfaction, making it the cornerstone of your approach.

Take this opportunity to be an essential part of our thriving global enterprise, where growth is limitless. Join us on this thrilling journey and become a driving force in shaping the success of our expanding portfolio and enhancing owner relationships.

 

Responsibilities

• Lead and oversee the success of client accounts, ensuring meticulous handling with a focus on priority and urgency, resulting in elevated client satisfaction and continuous process improvement.
• Collaborate with the client success team to assess and enhance processes, communication, KPIs, client feedback, and product development.
• Act as a point of escalation for any client complaints or issues, providing expert resolution strategies.
• Manage intricate claims and contract-related tasks to resolve disputes and ensure compliance.
• Play a pivotal role in strategy through staying current with regulations and market performance. 
• Deepen your understanding of our evolving product, providing continuous feedback related to user experience (UX) for clients.
• Engage in local and global discussions to optimise processes and services.

 

Requirements

• Minimum of 3 years of experience in a managerial role within Administration, Customer Support, Client Success, or a related field.
• Demonstrated success in maintaining and enhancing client relationships.
• Previous experience in the FR property market is a big plus!
• A multitasking, interpersonal, organised, detail-oriented, problem-solving individual who efficiently manages time.
• Fluency in French and English with exceptional written and oral communication skills.
• Comfortable collaborating with an international and hybrid team.

Benefits

• Be part of a high-growth industry experiencing the biggest travel rebound in a century.
• Become part of a fast-paced high-growth start-up.
• Join a diverse and multicultural team spanning several countries.
• A collaborative and dynamic work culture with no room for office politics and big egos.
• Drive and own challenging and diverse projects.
• Hybrid working with minimum 3 days in our Paris office

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.