Onboarding & Owner Success

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

We’re now expanding across Spain and searching for a superstar team member to take on the role of Onboarding & Owner Success Associate. Reporting to the Onboarding & Owner Success Manager, you will follow up on the process of activating listings on the platforms, manage accounts and work with our Owners on a daily basis. Our ideal candidate must be a self-starter, understand priority and urgency, have stellar communication skills, and be able to ‘think big’ while paying careful attention to detail. You truly value customer satisfaction and put it at the heart of your work. This is the perfect opportunity to become part of a growing global company.

Responsibilities

• Follow up the process to activate properties
• Receiving new properties and doing the onboarding check (visits to the flats)
• Be in touch with our suppliers such as photographers and cleaning companies
• Work alongside the Owner Success Manager and Account Management team to review processes, communication, KPIs, client feedback and product development
• Oversee client accounts and ensure all matters are thoroughly handled with priority and urgency, resulting in high client satisfaction and detailed process improvement
• Handle client enquiries by phone and email
• Be a point of escalation for any client complaints or issues
• Immerse yourself in the building knowledge of our evolving product, offering continuous feedback related to UX for clients
• Participate in local and global dialogue to streamline processes and services 

Requirements

• At least 1 years’ experience in an Administration, Customer Support, Client Success (or similar) role
• Previous experience in the Spain property market is desirable but not essential
• A multi-tasking, interpersonal, organised, detail-oriented, problem-solving individual, who manages time efficiently
• Fluent in the English and Spanish languages with superb written and oral skills
• Comfortable with working with an international and remote team
• Proven track record of maintaining client relationships 

Benefits

• Be part of a high-growth industry experiencing the biggest travel rebound in a century
• Become part of a fast-paced high-growth start-up
• Join a diverse and multicultural team spanning several countries
• A collaborative work culture with no room for office politics and big egos
• Join a dynamic work environment with flat hierarchies and space for your own ideas
• Drive and own challenging and diverse projects

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.