Middle L2 Customer Support Specialist

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have а great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry. We are here to provide great gaming tech to satisfy even greater ambition!

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

We are driven by our ambition to make a great product with great people! Together we move the world of iGaming forward — join!

We are looking for a skilled Support Engineer (Level 2) to join our dynamic team. You will play a key role in ensuring the stability, performance, and reliability of our systems by delivering expert-level support, identifying areas for improvement, and collaborating with cross-functional teams. This is a hands-on technical role that requires strong analytical skills, proactive problem-solving, and a passion for operational excellence.

About your key responsibilities and impact:

• Providing expert-level technical support for production infrastructure and services;
• Troubleshooting and resolving complex issues involving logs, APIs, and databases;
• Analyzing trading and system data to identify risks, trends, and areas for optimization;
• Collaborating closely with development, risk, and operational teams to ensure high system reliability;
• Contributing to process and system improvements, automation initiatives, and internal/external training efforts.

Essential professional experience:

• English: Upper Intermediate level or higher (B2+), with excellent verbal and written communication;
• Technical Skills: Proficient in working with monitoring tools (Grafana, Kibana), APIs, and databases;
• Problem-Solving: Strong analytical mindset with proven technical troubleshooting experience;
• Soft Skills: High level of accountability, independence, and responsiveness;
• Ability to work effectively under pressure and manage multiple concurrent tasks or priorities.

Desirable skills and personal features:

• Prior experience with trading strategy support, іgaming or financial systems.
  
  Work Schedule (Cyprus Time): 5 shifts/week, 8 hours/shift within standard windows (07:00–15:00, 11:00–19:00, 15:00–23:00 EET).

What we offer:

Benefits Cafeteria:

• Sports compensation;
• Medical coverage;
• Psychological support;
• Home-office coverage.

Work-life:

• Remote work, Coworking compensation;
• Childcare budget;
• Maternity leave;
• Paternity leave;
• Additional 2 days for family events.

Our GR8 Culture:

• Open feedback and transparent direct communications;
• Growth and development: better every day;
• High tolerance to experiment and mistakes;
• Supportive friendly environment.

Data Protection Information regarding the processing of your personal data in connection with the recruitment and selection process can be found in the Candidate Privacy Notice at https://gr8.tech/candidate-privacy-notice/.