Account Executive (DACH, Eastern Europe)

Our department for schools has been developing learning programs for basic skills in reading, writing and math since over 15 years. You join a passionate team of scientists, technologists and teachers united by their efforts to enable educators through advanced technology to deliver the most effective education possible.

Responsibilities (junior role):

• Phone support:

• 30% invoices
  30% help with admin
  30% sales questions
  10% pedagogical questions

• First-line email contact -> redirect inquiries to sales, CS, finance, other
• Work closely with finance, as they don’t speak German and therefore all invoicing-related questions come to us (“mediate” between customers and finance), follow-up on invoices
• Qualifying inbound leads and generating new sales opportunities through direct sales and referrals
• Get product/service/UE feedback
• Outreach/sales wherever possible
• Admin support where needed

Responsibilities (senior role):

• Independently manage pipeline with focus on DE
• Whole sales process from lead generation to closing
• Dealing with all sorts of stakeholders (obvs teachers, headmasters BUT ALSO media advisors, municipality admins, ministry contacts) and managing projects over long periods
• Preparation for forecast calls, present pipeline!
• Get market/sales outreach feedback
• Contribute to sales strategy

Qualifications:

• Very good German
• ISR/CS background BUT ALSO experience in K12 education– this combination makes for an ideal profile, especially for a senior role, but is hard to find
• industry knowledge -> Willingness to learn about pedagogical background of products and “how a teacher uses digital learning materials”
• Act independently and comfortable with ambiguity (processes are always being built and they’re gonna change with product – although it is now a lot better than 18 months ago)
• Good handling of ChargeBee/HS/finance information (especially for junior role)
• Proactivity!