Customer Success Coordinator (German Speaking)

We are looking for a Customer Success Coordinator to support our K-12 product portfolio for the DACH region. In this role, you will act as the first point of contact for customers while helping ensure smooth communication between customers and internal teams.

This position focuses on customer communication, administrative coordination, and sales support. It is not a technical support role, and does not involve software troubleshooting or technical product implementation.

You will work closely with Sales, Product, Finance and Tech Support, assisting customers with administrative, invoicing, and product-related inquiries.

100% office work: 59 “G.M. Dimitrov” Blvd. NV Tower, 8th floor,1700, Sofia, Bulgaria

Duties and Responsibilities:

Customer & Administrative Support

• Provide first-line phone support for customers, covering:
• Invoice-related questions and payment follow-ups
• Administrative requests and account information
• Basic product and sales inquiries
• Initial pedagogical questions related to product usage
• Act as the first contact for inbound emails, routing inquiries to the appropriate teams (Sales, Finance, Product, Tech Support)
• Support customers with general account-related requests and ensure timely responses

Invoice & Finance Coordination

• Work closely with the Finance team to address invoicing and billing questions from German-speaking customers
• Act as a communication bridge between customers and finance, particularly for invoice clarification and payment follow-ups
• Assist in tracking invoice status and ensuring timely resolution of billing issues.

Sales Support

• Qualify inbound leads and identify potential sales opportunities
• Support the sales team by coordinating meetings, demos, and follow-ups with prospects
• Maintain accurate records of customer interactions in the CRM system
• Assist in gathering customer feedback on products and services

Outreach & Opportunity Identification

• Support outreach activities where appropriate to help generate new opportunities through referrals or direct contact
• Identify upsell or cross-sell opportunities during customer interactions and share them with the Sales team.

Qualifications and Experience:

• Fluent in German and English (written and spoken)
• Strong communication and customer interaction skills
• Highly organised with strong administrative capabilities
• Comfortable handling multiple requests and working in a fast-paced environment
• Proactive mindset and willingness to take initiative
• Ability to work independently in an evolving environment

Nice to Have:

• Experience in Customer Success, Inside Sales, or Sales Support
• Experience with CRM systems (e.g., HubSpot) and billing platforms such as Chargebee
• Interest in or exposure to education technology or K-12 learning environments
• Basic understanding of SaaS business models

What We Offer

• 💻 Choice of work equipment (e.g., laptop, monitor, etc.)
• 🇬🇧 English classes (iTalki – $130 monthly)
• ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)
• 👶 Newborn bonus (€500 per child)
• 🧠 Patent remuneration
• 🌴 Paid leave
• 🧑‍💻 Remote work in locations without our offices
• Hybrid work in locations with offices (2 days in-office, 3 days remote)

Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.