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Enablement Consultant L1

Remote - USA
 

 

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 
 
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 
 
Empower your impact at Cision. Be seen, be understood, be you. 

About Customer Experience

In Customer Experience, we are focused on providing customers with exceptional services. We identify the customer needs, respond to their queries, and collaborate with internal stakeholders to optimize customer services. Working with us means joining a hybrid team of diverse, passionate, mission-driven employees who are inspired by our vision, dedicated to our customers, and comfortable with rapid change. We are certified as a Great Place to Work 2022®.

Job Summary

The Enablement Consultant is responsible for providing virtual training on Cision’s processes, products & features. In this role, you will prepare, evaluate, and execute training based on the needs of the request and product offering. This includes identifying skill and knowledge gaps to modify training as necessary for successful adoption. This role reports to the Director of Enablement.

Key Competencies

Strong Oral and Written Communication: Prepares status reports on clients in order to provide an up-to-date picture of team progress. Delivers clear and concise messages. Listens effectively and respects the contributions of others.

Mentorship: Provide leadership and guidance to new team members.

Problem Solving: Recognizes obstacles and uses resources to identify solutions.

Time Management: Uses time productively and distinguishes between low and high priorities with limited guidance.

Collaboration: Communicates at high levels within customer organization to advise and troubleshoot with the customer regarding the configuration and use of Cision products and services. Actively partners with other Cision departments, such as Sales, to improve customer relationships and processes. Actively maintains knowledge regarding functional area and changing trends.

Adaptability: Rapidly adapts to new information, changing conditions, or unexpected obstacles.

Professionalism: Learns by mistakes and uses knowledge for self-improvement. Delivers on promises timely and meets commitments.

Key Performance Indicator: measurable outcomes tied to specific role responsibilities include CSAT (Customer Satisfaction), Adoption rate.

Qualifications

Active Listening: Ability to slow down to listen to the needs of the customer, team, and stakeholders (being present in the moment).

Persuasive Communication: Ability to plan and deliver written/oral communication that is impactful and persuasive.

Forward Thinking: To use logical reasoning processes to break down and work through customer requests or project components to achieve overall training success.

Customer Orientation: Listens, clarifies, and responds to customers with the right attitude and mindset to create mutual trust and respect leading to the greatest possible training satisfaction.

Empowering Others: Taking actions to teach and guide customers with learning resources, to broaden skill set, and the understanding of the training goal.

Training Accumen: Deploy a wide variety of training methods, conduct effective induction, and orientation sessions.

Instructional Design: Ability to develop courses and instructional material to educate technical and non-technical customers and personnel.

Time Management: Conduct weekly training office hours, orientation sessions, and webinars.

Education: Bachelor’s degree or 1-2 years of experience.

Preferred Qualifications

Technology: Salesforce, ChurnZero, JIRA, HighSpot, Sharepoint, Learning Management System and/or knowledge center experience a plus.

Work Experience: Proven work as a Training Consultant, Training Coordinator, or similar role with hands on experience organizing training events and instructional design.

 

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. 

 

 

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