Job Application for Vice President, Professional Services (Remote: US) at Veeam Software

New

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The Vice President of Professional Services is responsible for leading and scaling both the Professional Services and Technical Account Management (TAM) teams. This role ensures seamless customer onboarding, successful implementations, and ongoing strategic guidance to maximize customer value and retention. The VP will drive the development of service strategies, operational excellence, effective utilization of tools and methodologies necessary to succeed at scale.

*Position is open remotely within the US; preference for candidates located in close proximity to one of our business/leadership hubs including Alpharetta, Seattle, Boston, San Francisco, etc*

Strategy & Practice Development:

Define and implement standardized delivery frameworks and methodologies to ensure global consistency and scalability
Drive innovation through tools, automation, and AI drive insights to optimize service delivery and operational performance
Align global practices with business goals to drive revenue growth, profitability, and customer satisfaction.

Client Engagement:

Build and nurture strong, long-term relationships with clients by understanding their needs and aligning services with their objectives
Monitor client satisfaction through feedback mechanisms, proactively implementing improvements to enhance their experience and outcomes

Operational & Financial Excellence:

Oversee project management to ensure timely, high-quality delivery while optimizing processes to enhance efficiency and reduce costs
Optimize tools for resource planning, project management, and performance tracking to enhance operational efficiency
Manage budget, mitigate risks, and align service delivery ensuring financial goals are met
Identify up-sell and cross-sell opportunities contributing to revenue growth

Delivery Management & Resource Planning:

Oversee global service delivery to ensure successful execution, customer satisfaction, and adherence to timelines
Develop and manage resource booking and capacity planning processes to maximize utilization and delivery outcomes

Hiring & Team Development:

Lead global hiring initiatives to build high-performing, scalable Professional Services teams
Design enablement programs to ensure teams are equipped with tools, training, and frameworks for consistent delivery
Foster a culture of accountability, innovation, and continuous improvement across global teams

Qualifications:

15+ years of experience in customer success, professional services, technical account management, or related leadership roles in a cloud security or enterprise software environment
Bachelor’s degree in Computer Science, Engineering, Business, or a related field; MBA preferred
Proven track record of scaling both Professional Services and TAM organizations in a SaaS or cloud security company
Strong technical knowledge of cloud security, cybersecurity frameworks, and cloud platforms (AWS, Azure, GCP)
Exceptional leadership, strategic thinking, and people management skills
Experience driving P&L ownership, revenue growth, and service efficiency
Strong problem-solving skills with the ability to balance strategic planning with hands-on execution
Experience with security compliance frameworks (SOC 2, ISO 27001, NIST, etc.)

#LI-KS2 #Remote

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$304,400 - $434,800 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

Create a Job Alert

Interested in building your career at Veeam Software? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Website / other links

Are you eligible to work in the country where this vacancy is posted?

Select...

Country of residence

Select...

Please provide your home address

Will you now or in the future require visa sponsorship?

Select...

Do you agree to be a part of the talent community for future career opportunities at Veeam? Your information will be retained for up to 2 years.

Select...

What are your current TOTAL compensation expectations? (please indicate total comp target, do not state "negotiable, open, flexible, etc"

What is your current city and state of residence?

Do you possess at least 15 years of experience in customer success, professional services, technical account management, or in related leadership roles in a cloud security or enterprise software environment?

Select...

Do you possess a Bachelor’s degree (or higher) in Computer Science, Engineering, Business, or a directly related field? If so, what is your degree?

U.S. Standard Demographic Questions

Veeam is committed to fostering diversity, equity, and inclusion within our organization. To help us measure the effectiveness of our diversity efforts and ensure equal opportunities for all applicants, we invite you to voluntarily disclose the following information.

Please note, all information provided will be kept confidential, anonymized and is not accessible by our hiring team. Your privacy and data protection matter to us, and we are dedicated to upholding the highest standards of compliance with all relevant regulations.

By sharing this information, you contribute to our goal of representing the diversity of society and talent pools, enabling us to better understand and serve our customers and communities.

Thank you for helping Veeam create a more inclusive workplace!

How would you describe your gender identity? (mark all that apply)

Select...

How would you describe your racial/ethnic background? (mark all that apply)

Select...

How would you describe your sexual orientation? (mark all that apply)

Select...

Do you identify as transgender?

Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

Select...

Are you a veteran or active member of the United States Armed Forces?

Select...

Vice President, Professional Services (Remote: US)

Apply for this job

U.S. Standard Demographic Questions