Job Application for Customer Success Program Manager - Onboarding (Remote USA) at Veeam Software

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Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Job responsibilities

Customer Success Program Manager (with focus on Onboarding Program)

Using existing Onboarding framework, develop and maintain global Onboarding program including customer journey, process and analysis digital-led touchpoints and human-led engagements with scalability in mind.

Regularly review and report on program efficiency and efficacy, including customer adoption and growth

Define, development, maintain and measure customer enablement programs as pertains to Onboarding

Create and maintain Onboarding journey feedback loop

Coordinate data collection, reporting and information analysis of program as whole and specific elements as needed

Review and analyze new technology in order to streamline and scale Onboarding processes.

Work across departments to communicate pain points and develop programming to address.

Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.

Qualifications

5+ years in program management roles, including ability to develop, documentation and execution of a large-scale rollout

Experience in identifying metrics to support growth and change management within programming

Self-starter who proactively identify areas of need and takes steps to mitigate

Experience in building a business or major department within a larger company

Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.

Ability to identify collaborators and work cross-departmentally

Experience with Gainsight required. Experience with Salesforce administration preferred.

Ability to work remote

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$119,400 - $170,600 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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Customer Success Program Manager - Onboarding (Remote USA)

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