Sr. Technical Support Engineer

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be an integration architect to guide our customers on their path to success with K10. We want you to provide a customer with experience that leaves them with a smile, even when things do not go right. 

We are now looking for Sr. Technical Support Engineer

Your tasks will include: 

• Passion for perfection and helping our customers to be successful 
• Effectively work across organizations including engineering, sales, and product management teams during Proof of Concept (POC), product demo for existing or prospective customers  
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings 
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution 
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers 
• Mentor and guide other junior team members 
• Participate in weekend and holiday coverage rotation 
• Ability to manage time efficiently, balancing tasks and priorities 

What we expect from you: 

• 6+ years of related technical and customer facing experience 
• Hands-on experience with Docker and Kubernetes management 
• Excellent communication skills in both oral and written form 
• Expert level understanding and experience with networking, cloud, virtualization, backup and recovery concepts  
• Expert in Linux administration  
• Deep knowledge of bash or similar linux scripting languages  
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
• Kubernetes certifications (CKA or CKAD)   

Will be an advantage: 

• Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
• Experience with open-source projects and GitHub
• Worked in public cloud infrastructure including AWS, Azure and Google Cloud
• Previous startup experience

We offer:

• Family Medical Insurance
• Annual flexible spending allowance for health and well-being
• Life insurance
• Personal accident insurance
• Employee Assistance Program
• A comprehensive leave package, including parental leave
• Meal Benefit Pass
• Transportation Allowance
• Veeam Care Days – additional 24 hours for your volunteering activities
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

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