Veeam Backup for Cloud & Service Providers Engineer
Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for a Veeam Backup for Cloud & Service Providers Engineer.
Your tasks will include:
- Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
- Fortifying client relationships focused on 100% customer satisfaction
- Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
- Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers
- Performing troubleshooting and analysis, including log file investigation
What we expect from you:
- Fluent English (reading/writing/speaking)
- Good knowledge of Windows Server OS and systems administration
- Good knowledge of TCP/IP
- Good knowledge of Microsoft SQL
- Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN
- Experience in troubleshooting will be a plus
- Demonstrate analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
We offer:
- Family Medical Insurance
- Annual flexible spending allowance for health and well-being
- Life insurance
- Personal accident insurance
- Employee Assistance Program
- A comprehensive leave package, including parental leave
- Meal Benefit Pass
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
- Transportation Allowance
Please note: If the applicant is permanently located outside of India, Veeam reserves the right to decline the application for the position.
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