IT Manager

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We’re looking for a IT Manager to lead IT operations in our KSA offices. This isn’t a clipboard-and-status-update role—you’ll be hands-on, leading the IT support team, tackling escalations, managing IT infrastructure, and ensuring cybersecurity compliance, especially under SAMA regulations. You’ll be our go-to person in KSA, working closely with central IT and local business stakeholders to make sure tech just works—and when it doesn’t, you’re the one who fixes it.

Your responsibilities

• Lead all IT operations in KSA—network, servers, endpoints, AV systems, VPN, and
  more.
• Ensure high availability and performance of internal IT systems, both on-prem and cloud.
• Maintain accurate documentation of IT infrastructure and asset inventory.
• Manage and mentor the local helpdesk team; personally handle L3/escalated tickets.
• Ensure fast, effective resolution of hardware, software, and connectivity issues.
• Own onboarding/offboarding processes, access provisioning, and user lifecycle
  management.
• Enforce cybersecurity best practices and coordinate with internal security teams.
• Ensure 100% compliance with SAMA’s CSF, BCM, CCRF, and Outsourcing
  Regulations.
• Support audits and prepare relevant IT documentation and reports.
• Drive implementation of new IT tools, office infrastructure, and system upgrades.
• Liaise with vendors for procurement, cabling, and ongoing support contracts.
• Deliver projects on time and within budget, with clear stakeholder communication.
• Act as the single point of contact for all IT-related matters in KSA.
• Manage vendor relationships, negotiate contracts, and monitor SLAs.
• Collaborate with business units, finance, security, and compliance teams.

Your expertise

•  Bachelor’s in Computer Science, Information Technology, or equivalent.
•  5+ years of relevant experience in IT support, infrastructure, and operations.
•  Certifications preferred: ITIL, CompTIA Security+, Microsoft Certified, CISSP, PMP.
• Technical Strength: Strong knowledge of IT infrastructure, SaaS tools, MDM, SSO, and
  VPNs.
• Security Savvy: Hands-on experience with cybersecurity tools and incident response.
•  SAMA Compliance: Deep familiarity with SAMA regulatory frameworks.
•  Leadership: Proven ability to manage teams and mentor junior staff.
• Communication: Native Arabic Speaker. Clear communicator in English;
• Problem Solver: Can own, diagnose, and resolve complex IT issues without
  handholding.
• JumpCloud / Azure AD / Google Workspace Admin
• CrowdStrike / SentinelOne / FortiClient, Jira, Confluence, Slack, Freshservice
• Asset management tools like Snipe-IT
• Basic automation using PowerShell, Bash, or equivalent

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