Instore Operations Associate

Role overview

As an In-Store Operations Junior Associate, you’ll support day-to-day offline execution across partner stores. You’ll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators.

What you’ll do

• Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
• Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.
• Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
• Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.
  Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
• Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
• Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.
• Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
• Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.
  Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.
• Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.

Success metrics (examples)

• Tickets/visits completed vs. plan
  % stores passing audit/compliance thresholds
• Training coverage rate at assigned stores
• Time-to-close for simple store issues/tickets
• Collateral availability (% stores with full, correct setup)
• Report quality (on-time, complete, evidence attached)
  
  

What you’ll bring

• Bachelor’s degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
• 0–2 years experience; fresh graduates welcome.
• Strong communication in Arabic and English; confident with store staff and supervisors.
• Organized and detail-oriented; comfortable following checklists and SOPs.
• Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.
• KSA driver’s license (required); willing to travel frequently within the city/region.

Nice to have

• Experience in retail field ops, merchandising, or auditing.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
• Basic knowledge of POS/cashier workflows.