In-store Operations Associate - Builders Program

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Tamara's Builders Program - Graduate Track

Our 12 month program elevates exceptional Saudi graduates into future leaders. It is a comprehensive and hands-on experience designed to accelerate your growth.

You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges and making a mark from day one. Successful completion of this program will lead to internal opportunities based on performance.

If you have a brilliant academic track record, are a proactive problem-solver, and are ready to push boundaries, while executing with precision; this is the program for you! 

About the role

As an In-Store Operations Associate, you’ll support day-to-day offline execution across partner stores. You’ll conduct store visits and audits, train cashiers on acceptance basics, deploy and maintain in-store materials, and capture insights that improve store compliance and customer experience. This is a hands-on, field role ideal for fresh graduates or early-career operators. This role is based in our Riyadh office.

Your responsibilities

• Ticketed audits from Key Accounts: Receive tickets from the Key Accounts team to audit dedicated/assigned merchants; prioritize, schedule, visit, and close out each ticket with clear evidence and notes.
• Store visits & audits: Execute visit plans, complete checklists, take geo-tagged photos, and log findings in trackers/tools on the same day.
• Training & enablement: Deliver short, on-the-spot trainings to cashiers/supervisors on acceptance, refund/void basics, and FAQs; verify account access and login.
• Mystery shopping: Periodically mystery-shop partner stores to experience the journey first-hand and document improvement opportunities.
  Merchandising & visibility: Deploy, tidy, and refresh in-store collateral (door stickers, POS wobblers, counter stands, QR tents); request replenishment when stock is low.
• Onboarding support: Assist with new-store activations (contact verification, scheduling first training, installing collaterals, basic app/POS checks).
• Issue escalation: Flag broken flows (e.g., QR not scanning, app login), collect evidence, escalate via the defined channel, and follow up to resolution.
• Data & reporting: Maintain accurate visit logs, training attendance, audit scores, and ticket statuses; submit weekly summaries of actions, risks, and wins.
• Compliance & brand standards: Ensure stores follow brand and messaging guidelines (no pricing scope); report any misuse or outdated materials.
  Campaign support: Help execute in-store push weeks (extra visits, stock checks, mini-refresh training) and small activations as needed.
• Cross-team coordination: Share insights with Sales, Marketing, and Key Accounts; test small experiments (e.g., new placement for a QR tent) and report results.

Your expertise

Experience

• Bachelor’s degree in Business, Marketing, Operations, or related field (or equivalent practical experience).
• 0–2 years experience in sales operations, instore operations and merchandizing
• Strong communication in Arabic and English; confident with store staff and supervisors.
• Organized and detail-oriented; comfortable following checklists and SOPs.
• Basic proficiency with Google Sheets/Excel, mobile apps, WhatsApp/Email; quick to learn new tools.

Skills

• Experience in retail field ops, merchandising, or auditing.
• Familiarity with CRM/ticketing tools (e.g., Salesforce, Asana/Monday, Freshdesk/Jira).
• Basic knowledge of POS/cashier workflows.

Attributes

• Field-based role with frequent store visits (some evening/weekend work during campaigns).
• Occasional lifting/carrying of marketing materials and fixtures (up to ~10 kg). 
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