IT Service Engineer
It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
In this exciting time of scaling our product and innovating the company with new tools, we are looking for an IT Service Engineer to join our team in Rio de Janeiro! The person in this role will provide technical assistance to our users and staff, with duties such as ensuring optimal use of our hardware and software tools, enhancing system performance, but also standardizing and innovating our IT infrastructure through interesting projects.
What you’ll be doing:
- Independently executing IT support tasks and ticket resolution
- Managing user accounts and groups in M365
- Administering company-used tools (Slack, Zoom, Notion, etc.)
- Supporting VPN configuration and basic scripting for automation
- Setting up and supporting workplace IT (meeting rooms, printers, event setups)
- Participating in IT projects related to process improvement and standardization
- Troubleshooting technical issues and escalating complex problems when necessary
- Basic procurement of IT equipment
What we are looking for:
- Hands-on experience with M365 and IT systems administration
- Ability to prioritize and resolve support requests independently
- Knowledge of automation workflows (e.g., PowerAutomate, Zapier)
- Familiarity with tool configuration
- Clear and proactive communication with team leads and engineering
- Fluent in English
- Based in Rio de Janeiro
Bonus points for:
- CompTIA A+ or similar certification
- Microsoft 365 Fundamentals (MS-900) or equivalent
- Basic Project Management course
About us
We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.
With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.
Shaping the future of play
At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.
Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.
Global recognition and standards
The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
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