CRM Operations Executive

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are looking for a motivated and detail-oriented CRM Executive to join our team. In this role, you will support the day-to-day activities of our customer relationship management (CRM) operations. As a CRM Executive, you will manage the day-to-day operations of our customer relationship management (CRM) system. You will assist in maintaining data accuracy, executing CRM campaigns, and collaborating with the team to enhance customer experience, while building your expertise in CRM tools and processes. You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.

We are looking for someone who:

• Is fluent in English with confidence in oral, written and reading communication.
• Proves good organizational skills and the ability to manage multiple tasks and meet deadlines.
• Has strong attention to detail, with a willingness to learn how to manage and maintain data accurately. 
• Proves good communication and interpersonal skills, with an openness to collaborate across teams.
• Has a proactive attitude and eagerness to learn, with the ability to work both independently and within a team.
• Has the ability to adapt to changing requirements and work in a fast-paced, dynamic environment.
• Is familiar with CRM systems is a plus, but not required — we’ll teach you what you need to know!

What you'll be doing:

• Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals.
• Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS.
• Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures.
• Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support.
• Assist and follow up with the Customer Support team on any issues that may arise.
• Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities.
• Contribute to improving bonus and CRM tools.
• Ensure bonus and campaign mechanics testing.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).