Business Process Analyst

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are seeking a skilled Business Process Analyst with a strong process optimisation and BPM focus to join our team. This role combines business analysis, process modelling, and emerging technology (including AI) to drive end-to-end business improvement. The ideal candidate will bridge business and technology, leveraging BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.

What you'll be doing:

• Analyse, and document business requirements across multiple functions and geographies
• Map and model business processes using BPMN 2.0 standards
• Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
• Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
• Partner with stakeholders to align business needs with technology and data-driven solutions
• Support the identification and evaluation of AI-driven opportunities (e.g. process automation, decision support, predictive analytics)
• Facilitate workshops, process discovery sessions, and stakeholder interviews
• Translate business requirements into functional specifications and user stories
• Collaborate with delivery teams to ensure solutions meet business needs
• Define and track KPIs and process performance metrics
• Maintain process documentation, governance standards, and repositories

What we are looking for:

• Bachelor’s degree in Business Administration, Information Systems, or related field
• 5+ years of experience in Business Analysis and/or Process Improvement roles
• Strong experience in requirements gathering and stakeholder engagement
• Hands-on experience with process modelling using BPMN 2.0
• Experience using BPM / process tools (e.g. Signavio, BusinessOptix, or similar)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience working across business and technology teams

Desired Skills

• Exposure to AI / Machine Learning use cases and projects
• Experience with process automation (RPA, workflow tools, etc.)
• Knowledge of Lean Six Sigma or continuous improvement frameworks
• Understanding of data analysis, dashboards, or BI tools

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.