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Software Engineer II - Fulfillment

New York, New York, United States

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub’s Fulfillment team is hiring a Software Engineer II to build reliable, scalable systems that ensure customers get valid tickets every time. Own end-to-end post-purchase flows, partner integrations, and observability work to drive measurable reliability improvements. 
 
Location: Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA 
 
About the Fulfillment Team: 
The Fulfillment team builds the systems that ensure customers receive valid tickets every time. We own the post-purchase flow — barcode integrations, mobile ticketing, partner APIs, inventory reconciliation, observability, and incident response — with the mission of zero fulfillment breakage and a seamless experience for fans and sellers. 
 
Why We Need You
Imagine a world where attending any live event is just a click away—a world where the excitement starts not at the gate, but the moment they decide to go. That world is built by you. Without your skills, without your dedication to enhancing the user journey through innovation and technology, the magic fades. You are the architect of dreams for millions of fans. Without you, there’s no journey to begin.
 
What You'll Do:
  • Design, implement, and operate backend services and integrations that power the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, inventory reconciliation). 
  • Build fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery. 
  • Own features end-to-end: requirements, architecture, implementation, tests, deployment, monitoring, and runbooks. 
  • Work cross-functionally with Product, Data, and QA, and with two distinct Operations partners: Active Support (AS), which owns the post-purchase customer experience and builds tools for fans and support agents; and Marketplace Operations (MOPS), which drives inventory quality and supply across events. Together, translate business goals into measurable engineering outcomes. 
  • Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage. 
  • Participate in on-call rotations, drive incident response, and lead post-incident analysis with concrete remediation plans. 
  • Contribute to continuous improvement: performance tuning, load testing, CI/CD automation, and developer experience improvements. 
  • Mentor junior engineers and participate in design/code reviews to raise team standards. 

We value engineers who don’t just ship features — they improve how we build. In this role you’ll be expected to both deliver and raise standards, including: 

  • Prioritize user experience, reliability, and measurable outcomes while actively raising the team’s technical bar. 
  • Identify technical debt and propose pragmatic remediation as part of your delivery. 
  • Champion engineering best practices: design docs, code quality, automated tests, CI/CD, observability, and performance tuning. 
  • Ensure acceptance criteria include engineering-level goals (reliability, test coverage, observability). 
  • Influence product trade-offs to balance user value with long-term technical health and mentor peers through reviews and design sessions. 

What You've Done:

  • 3–5 years of professional software development experience building production backend systems or distributed services. 
  • Hands-on experience with at least one of: C#, Java, Python, Go, or similar backend languages. 
  • Demonstrated experience designing and implementing mission-critical systems with attention to reliability, scalability, and maintainability. 
  • Strong understanding of system design: microservices, APIs, event-driven architectures, data consistency tradeoffs, and idempotency patterns. 
  • Experience with relational and/or NoSQL databases and designing data models for scale. 
  • Practical experience with testing strategies, CI/CD pipelines, deployment automation, and operational readiness. 
  • Experience with observability (metrics, logging, tracing) and basic incident response. 
  • Proven collaborator with strong written and verbal communication and a history of owning features end-to-end. 

It Would Be Nice If

  • You’ve worked with real-time ticketing systems, barcode integrations, or similar e-commerce / ticketing platforms. 
  • You have experience with Kafka or other streaming platforms and async processing. 
  • Experience integrating third-party partner APIs — any external integrations are useful, and experience with venue systems, barcode providers, or mobile wallet providers is especially valuable. 
  • Experience operating services on AWS, GCP, or Azure. 
  • You’ve worked on reliability engineering, capacity planning, or production performance tuning. 
  • You have a passion for live events (music, sports, theater) — domain interest is welcome but not required. 

Success in your first 6 months:

  • Deliver one or more production features that measurably improve the post-purchase experience and meet defined acceptance criteria. 
  • Own a service or integration (monitoring, runbooks, at least one on-call rotation). 
  • Improve detection or resolution metrics for fulfillment (for example: reduce MTTR or reduce a measurable class of fulfillment breakage). 
  • Contribute to team knowledge — code reviews, design docs, or a small developer-productivity initiative. 

What We Offer:

  • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
  • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
  • Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range

$180,000 - $200,000 USD

About Us 
StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. 
 
For California Residents: California Job Applicant Privacy Notice found here
 
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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