Working Student – Agent Architect Team (f/m/d)*

YOUR MISSION:

As a Working Student (f/m/d) in the Agent Architect Team at Parloa, you’ll support our mission to revolutionize customer service with AI Agents. You’ll work closely with our Agent Architects to ensure smooth project execution — from documentation and quality assurance to process optimization and coordination.

Your focus will be on administrative, operational, and organizational tasks that keep the team running efficiently. You’ll gain hands-on experience in how conversational AI projects are delivered to enterprise clients, while developing a strong understanding of both AI and SaaS project management.

IN THIS ROLE YOU WILL:

• Support the Agent Architect team in project coordination, scheduling, and documentation.
• Assist with the creation and maintenance of internal resources (e.g., best practice docs, checklists, project templates).
• Help track project progress and deliverables, ensuring deadlines and customer expectations are met.
• Manage internal tools and systems (e.g., Jira, Notion, Slack, etc.) to support project workflows.
• Assist in data organization and reporting, including preparing presentations and status updates for internal stakeholders.
• Support quality assurance by testing conversational flows, validating integrations, and reviewing agent responses.
• Collaborate cross-functionally with Forward Deployed Engineer, Partner Engagement Managers, and Product teams.
• Contribute ideas to improve operational processes, documentation quality, and team efficiency.

WHAT YOU BRING TO THE TABLE:

• You’re currently enrolled in a Bachelor’s or Master’s program, ideally in Business Administration, Linguistics, Cognitive Science, Computer Science, or a related field.
• Strong organizational and communication skills, with attention to detail and a proactive mindset.
• Interest in AI, technology, and customer experience — no coding required, but curiosity is a must.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with tools like Google Workspace, Jira, Notion, or Excel is a plus.
• Fluent in English (German is a big plus).

WHAT'S IN IT FOR YOU?

• Be part of a fast-growing startup at the cutting edge of AI-powered customer service.
• Work with and learn from industry experts in Conversational AI and enterprise implementations.
• Flexible working hours to fit your studies.
• Opportunity to take ownership of meaningful operational projects.
• A hybrid setup and an international team with flat hierarchies and a collaborative culture.
• Regular team events, snacks, and fun in our office either in Berlin or Munich.

Your recruiting process at Parloa:

Recruiter video call  → Hiring Manager Interview → Meeting the team

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.