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Forward Deployed Engineer, VoIP

New York Office

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony. You are the deep VoIP/SIP expert embedded in our most critical customer integrations—owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints.

You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems—both for customers and partners.

 

Areas of ownership:

  • Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production).
  • Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints.
  • Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast.
  • Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements.
  • Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures.
  • Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation.
  • Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps.
  • Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments.
  • Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements.

 

Who you are:

  • 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact.
  • Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments.
  • Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures).
  • Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure.
  • Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders.
  • Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions.
  • Builder mindset: you don’t just explain problems—you design the fix, validate it, and make it repeatable.
  • Degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
  • Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

 

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.


Salary Range: $202,000 - $231,000 OTE + Equity

Salary Range

$202,000 - $231,000 USD

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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