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Senior Salesforce Administrator

New York Office

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Senior Salesforce Administrator at Parloa, you’ll be the driving force behind the scalability, reliability, and effectiveness of our Salesforce ecosystem. You will build out our Salesforce instance end-to-end, supporting our GTM teams (Marketing, Growth, Solution Engineering, Sales, CX) in building efficient processes and ensuring seamless data flow across systems. Your mission is to enable scalable systems that drive operational excellence as we continue to grow globally.

Areas of ownership:

  • Partner with Revenue Operations, Sales, Marketing, and Customer Success teams to optimize workflows and drive adoption.
  • Implement and maintain custom objects, validation rules, flows, and process automations.
  • Ensure data integrity and hygiene, performing regular audits and developing standards for data entry and maintenance.
  • Manage integrations between Salesforce and other SaaS platforms (e.g., HubSpot, Gong, etc.).
  • Collaborate with business stakeholders to translate requirements into scalable technical solutions.
  • Provide training and documentation for end-users and help drive best practices across teams.
  • Work with global peers to align Salesforce governance and processes across regions.
  • Support reporting and dashboard creation for leadership and GTM analytics.

 

Who you are:

  • 3–5 years of Salesforce Administrator experience in a fast-paced SaaS environment.
  • At least 2 years in a Senior Admin or Lead Admin role, owning complex Salesforce projects or multi-departmental systems.
  • Salesforce Certified Administrator and Advanced Admin required
  • Proven experience managing and scaling Salesforce for GTM- and Sales Teams.
  • Deep understanding of Salesforce data model, process automation (Flows), and permission management.
  • Strong grasp of RevOps concepts, with an eye for process optimization and cross-system efficiency.
  • Familiarity with API-based integrations and middleware tools (Zapier, n8n, etc.).
  • Exceptional attention to detail, documentation, and communication skills.
  • Proactive, collaborative, and solution-oriented mindset — you enjoy taking ownership and improving systems.
  • Ideally located in New York (USA), with the ability to collaborate with global teams across time zones.

Our recruiting process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

 

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

 

 

OTE Salary Range - $120,000 - $185,000 + Equity

 

Salary Range

$120,000 - $185,000 USD

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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