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Senior Solution Engineer, Salesforce

New York Office

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. 

About the role:

As a Senior Salesforce Solution Engineer, you will be a strategic partner to our internal RevOps team and GTM stakeholders, translating business needs into scalable Salesforce solutions. You will combine business discovery, systems thinking, architecture judgment, and hands-on implementation to improve the way our revenue engine operates as we scale.

You will be a thought partner who helps shape how our Salesforce ecosystem and adjacent GTM systems should evolve.

Areas of ownership:

  • Partner closely with RevOps, Sales, Marketing, Customer Success, and Finance stakeholders to understand goals, pain points, and process gaps.
  • Lead discovery and requirements gathering, turning ambiguous business needs into clear, scalable system designs.
  • Design scalable Salesforce solutions across data model, automation, permissions, workflows, reporting, and integrations.
  • Own architecture thinking for Salesforce and adjacent GTM systems, ensuring solutions are maintainable, secure, and scalable as the business grows.
  • Implement solutions hands-on using Salesforce declarative tooling and guide deeper technical work where needed.
  • Evaluate tradeoffs and challenge requests that create unnecessary complexity or technical debt.
  • Improve core GTM processes such as lead lifecycle, opportunity management, forecasting, handoffs, renewals, and expansion workflows.
  • Drive data quality, governance, documentation, release discipline, and platform best practices.
  • Collaborate across the GTM tech stack to ensure clean data flow and process alignment across systems.

Act as a trusted advisor to the RevOps team on systems strategy, scale readiness, and continuous improvement.

Who you are:

  • 6-9+ years of Salesforce experience, with clear ownership of cross-functional solutions, architecture decisions, and end-to-end delivery.
  • Strong experience in a high-growth B2B SaaS environment, ideally in a company that has scaled meaningfully across teams, geographies, or process complexity.
  • Proven ability to partner closely with RevOps and business stakeholders to identify needs, map processes, and design scalable solutions.
  • Deep Salesforce expertise across objects, fields, security, permissions, flows, reporting, governance, and platform design.
  • Strong hands-on implementation capability; you can design and build, not only advise.
  • Strong systems thinking, including understanding of integration patterns, data flow, and technical tradeoffs across business applications.
  • Excellent communication skills with the ability to translate between technical and non-technical audiences.
  • Strong business acumen and the confidence to ask sharp questions, challenge assumptions, and guide teams toward the best long-term solution.
  • A structured, solution-oriented mindset with high ownership and strong documentation habits.

Our recruiting process:

TA Screen → Hiring Manager Call → Case Study (take-home) → Case Study Presentation → Bar Raiser Interview

Salary Ranges include OTE

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Salary Range

$120,000 - $185,000 USD

 

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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