Customer Support Representative (fixed term contract)

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

We are seeking a Customer Support Representative to join our support team in our Stockholm office (fixed-term contract through July 31).

You will join a humble and fast-moving team that helps our users look like superstars when hosting interactive presentations. Inspiring our users through quality support in a scalable way has since the start of the company been a contributing factor in the success of Mentimeter.

The primary responsibility of the Customer Support Representative is to respond to customer inquiries through chat and email.

Daily responsibilities include:

• Responding to support requests and inquiries from users all over the world via chat and email to help our users look like stars on stage
• Gather and share insights and feedback from users with product, sales and marketing
• Assist our Stockholm team with administrative tasks such as managing payments and invoicing
• Working on other initiatives with the support team.

What resources do we have to support you:

• A support team currently consisting of twelve colleagues
• First-in-class support tools and scalable solutions such as resolution bots, saved replies and a comprehensive help center
• Robust onboarding and hands-on training
• Beautiful office with everything you need to perform your work

Requirements:

We believe you have:

• At least 1+ year of previous work experience in Customer Support or customer-facing roles
• Business English level, with outstanding verbal and written skills
• A sound level of technical understanding of websites in order to troubleshoot with customers
• Passion for customer service and helping others

Bonus points:

• Fluent in German, with outstanding verbal and written skills, is highly desired
• Prior experience working with enterprise customers (B2B) is a plus
• Any other special interest that might be relevant (Let us know your skills!)

Apply today and let us know why you would enjoy working in this role at Mentimeter!

This is a 12-month fulltime fixed term contract due to parental leave, with a potential for extension for the right candidate.
Please note that this role will have its base in our Stockholm office. Learn more about Our Ways of Working - Guiding Principles

Recruitment process:

• Alva Labs tests - conduct a personality and logical ability test as part of the screening process
• Introduction interview - Meet TA rep for an introduction interview
• Business Case - Conduct a business case showcasing your skills, knowledge and core competencies
• Competence interview - Meet the team in an onsite deep-dive interview
• Culture interview - Reflect more about our 5 core values and why you would be a great fit at Mentimeter

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

Learn more about our culture by visiting our Culture page.
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