IT Helpdesk Engineer L2

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. 

We’re looking for an experienced and enthusiastic Service Desk Engineer to join our IT Department in Gibraltar. You’ll be an essential part of a collaborative helpdesk team that supports both local and remote employees by resolving technical issues and maintaining smooth day-to-day operations. Whether responding to incoming tickets or onboarding new colleagues, your work will help shape a seamless tech experience across the company.

You'll collaborate with teams across Spain and escalate complex challenges to internal specialists (e.g., InfoSec, DevOps, BI, Oracle Finance, and 3rd Line Support). You’ll play a key role in giving new joiners a great first impression of Lottoland and ensure technical issues are triaged swiftly and handled professional

What you will do:

• Deliver responsive 1st and 2nd line technical support through our Jira Service Management Helpdesk system.
• Troubleshoot and resolve issues in person and remotely using conferencing and remote desktop tools.
• Create and maintain intuitive, helpful user guides and internal knowledge articles to improve self-service and reduce support tickets.
• Assist in developing and delivering user training.
• Offer practical workarounds and solutions to minimize disruption.
• Maintain and expand your technical knowledge through ongoing training and education.
• Support IT asset management, procurement processes, and invoice tracking.
• Monitor and prioritize incoming tickets to meet service expectations.

Who you are:

• 3+ years’ experience in a Service Desk Engineer or similar role.
• A clear communicator with strong English language skills, both written and verbal.
• Excellent at problem-solving — organized, methodical, and calm under pressure.
• Confident working across Windows and Apple macOS environments.
• Skilled in user account management tools such as Entra ID, Okta, OneLogin, Active Directory, and Microsoft 365.
• Familiar with enterprise platforms like Jira, Confluence, SharePoint, Zoom, Cylance Antivirus, Oracle Finance, and VPN solutions.
• Comfortable with mobile OS troubleshooting (iOS & Android).
• Able to diagnose basic network issues using tools like Ping, DNS, and TCP/IP.
• Service-oriented mindset with a focus on providing a positive and helpful experience to users.
• Experience mentoring or tutoring Level 1 Engineers.

What's in it for you: 

• Enjoy a competitive salary paired with performance-based bonuses.
• Take advantage of 37 days off, including holidays and flexible public holiday options.
• Receive tailored relocation packages designed to ease your move.
• Benefit from flexible working arrangements that support your lifestyle.
• Grow your career with progression opportunities and personalised coaching.
• Be part of an inclusive and supportive workplace where your contributions are valued.
• Connect with colleagues through exciting team events.
• Stay healthy with premium healthcare coverage.
• Keep active with a subsidised gym membership.

If you love solving puzzles, enjoy helping people, and want to be part of a high-performing IT team that values innovation and collaboration - we’d love to hear from you.

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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