IT Helpdesk Engineer Level 1

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we're where you belong. Experience extraordinary growth with us.

Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. 

What you will do:

• Support the installation and configuration of desktop software, hardware, and peripherals, fostering a collaborative environment.
• Respond to helpdesk tickets within SLA guidelines through various channels, ensuring a supportive and understanding approach.
• Assist end-users with a range of desktop-related issues, recording, tracking, and documenting the problem-solving process through to resolution with empathy and clarity.
• Engage in equipment maintenance and deployment, promoting teamwork and shared success.
• Provide both onsite and remote support to end-users as needed, valuing diverse perspectives and solutions.
• Create and maintain documentation for users and the team, using effective communication to inform the team of important issues and improvements, and encouraging open dialogue.
• Test new technology, including OS and application updates, and escalate issues to Technical Support Level 2 when necessary, embracing continuous learning and growth.

Who you are:

• Familiar with various operating systems such as Windows, macOS, and Linux, with a willingness to explore and learn.
• Basic knowledge of networking concepts, with an openness to expanding your skills.
• Proficient in installing and configuring standard software applications, with attention to detail and quality.
• Customer service oriented, with a focus on building positive relationships.
• Strong troubleshooting skills, with a creative and resourceful approach.
• Excellent verbal and written communication skills, valuing clarity and inclusivity.
• Eager to learn, adapt to new technologies, and stay updated on industry trends, with a passion for innovation and improvement.

What's in it for you: 

• Enjoy a competitive salary paired with performance-based bonuses.
• Take advantage of 37 days off, including holidays and flexible public holiday options.
• Benefit from flexible working arrangements that support your lifestyle.
• Grow your career with progression opportunities and personalised coaching.
• Be part of an inclusive and supportive workplace where your contributions are valued.
• Connect with colleagues through exciting team events.
• Stay healthy with premium healthcare coverage.
• Keep active with a subsidised gym membership.
• We also provide free coffee, fruit, and snacks to keep you fueled throughout the day.

Join us and contribute your unique talents to a dynamic team that values growth, diversity, and innovation. We can't wait to see what you'll bring!

Why Choose Lottoland:

• Flexibility, inclusion, and common purpose.
• Supportive growth and deeper connections.
• Genuine collaboration and ownership.
• Values-driven success.
• Embrace Gibraltar's sun-soaked lifestyle.

Our Culture:

• Innovation thrives here.
• Passion is celebrated.
• Customer focus drives us.
• Empowerment meets accountability.
• Grit and integrity are vital.

Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now.

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