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Transport Dispatch Team Lead - Jumia (Full Time)

Nigeria

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

  • Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
  • Apply with your Jumia e-mail.

What you will be doing:

  • Dispatch Operations: Oversee daily dispatch activities, including vehicle allocation, route planning, and load optimization to maximize fleet efficiency and minimize delays.
  • Route & Schedule Management: Utilize Jumia's logistics systems (e.g., TMS - Transport Management System) to create and adjust dynamic routes, ensuring alignment with real-time demand, traffic conditions, and delivery SLAs.
  • Performance Monitoring: Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and dispatch turnaround time; implement continuous improvements using data analytics.
  • Stakeholder Collaboration: Coordinate with warehouse teams, drivers, third-party logistics partners, and customer service to resolve escalations, handle exceptions, and enhance overall supply chain visibility.
  • Process Optimization: Identify bottlenecks in dispatch workflows, recommend, implement, and contribute to cost-saving initiatives.
  • Reporting & Analysis: Prepare weekly/monthly reports on dispatch performance, highlighting trends, variances, and actionable insights for senior management.

What we are looking for:

  • 2-3 years of experience in logistics, transportation, or dispatch operations
  • Proficiency in Transport Management Systems (TMS), route optimization software, and basic Excel/data analysis tools
  • Strong team management skills with the ability to coordinate across multiple stakeholders and communicate effectively at all organizational levels
  • Data-driven approach to problem-solving with experience in KPI tracking, performance analysis, and process improvement
  • Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements
  • Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field preferred
  • Must have completed NYSC or possess a valid exemption letter

 

 

  • Deadline for applications: 16-10-2025
  • Round of Interviews:
    1. Technical Meeting with your potential manager
    2. Technical Meeting with your potential functional manager
    3. HR Meeting with our Talent Acquisition team

 

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