Last Mile Manager - Regional - Full Time

At Jumia, mobility is at the heart of our people development approach. This job board helps us establish more transparency in available opportunities in the company to promote mobility.

You need to follow simple guidelines:

• Before applying, make sure you discuss the opportunity with your direct manager and that both of you agree that this is positive for your development (written approval from your direct manager will be required).
• Apply with your Jumia e-mail.

What you will be doing:

• Operational management: 

Guarantee compliance with SLAs and strict application of processes within agencies.

Carry out regular network audits.

Monitor and analyze performance indicators (KPIs) to identify levers for improvement.

• Network development : 

Identify and exploit new opportunities for network expansion and new branch openings.

Actively participate in the feasibility studies and implementation process for new branches.

• Remittance : 

Increase cash collection from branches day by day.

• Team Management : 

Manage, motivate and support branch managers, their teams and supervisors.

Manage ongoing training and assessment of branch staff.

Develop team skills and maintain a positive work climate.

• Communication and Reporting : 

Centralize and synthesize information from the field for management.

Produce regular performance reports on the region's activity.

Maintain fluid and transparent communication with all teams.