Internship Global Program - Service Control Tester - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Service Control Tester is responsible for testing and assessing the effectiveness of process and IT controls, ensuring compliance with internal policies, control standards and regulatory requirements. The role works closely with technical and business teams to identify control gaps, propose improvements and support continuous improvement initiatives in a high‑tech environment.

What you will be doing:

• Plan and execute control testing (walkthroughs, sampling, reperformance) on operational and IT processes, clearly documenting procedures and results.
• Assess the design and operating effectiveness of controls aligned with reference frameworks (e.g. SOX, ISO27001, ISO20000, NIST, COBIT, PCI‑DSS).
• Review process descriptions, narratives, flowcharts and risk and control matrices, identifying deficiencies, residual risks and opportunities to strengthen controls.
• Prepare and maintain testing working papers, evidence and supporting documentation in line with internal methodologies and audit best practices.
• Track remediation and action plans, validate the implementation of corrective measures and report status to key stakeholders.
• Collaborate with technical teams in defining and implementing new controls or in automating control testing where feasible.
• Support periodic risk assessments (e.g. Risk & Control Self‑Assessment – RCSA) and continuous improvement exercises for processes and procedures.
• Contribute to the update and maintenance of standard operating procedures, control policies and job aids, ensuring they are current and easily accessible.

What we are looking for:

• Degree, CET or equivalent in a computer or analytics related subject;
• Enthusiastic and with a collaborative attitude;
• Excellent communication (oral and written) and interpersonal skills; 
• Knowledge in: Google (Spreadsheets, AppScript), Microsoft Tools (Excel), AI tools (from the user perspective);
• Fluency in English (written and spoken).

These skills are not mandatory, but will help you stand out: 

• Knowledge of ITIL framework and processes (or SOX/ISO27001/ISO20000/NIST/PCI-DSS/COBIT/MITRE);
• Experience (or strong interest) in internal audit, internal control, IT controls testing or similar roles (e.g. IT Auditor, Internal Controls Tester).

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders