Pipeline - Chief Supply Chain Officer - Jumia (Full Time)

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview

As CSCO, you will drive operational excellence across our integrated warehouse network, optimize logistics infrastructure, and support our path to profitability through efficient, scalable supply chain solutions adapted to African markets

What you will be doing:

Operations Excellence and Service Quality

• Implement best practice fulfillment, distribution, on-demand and delivery operations
• Drive business relationships with clients and prospects by exploring opportunities to sell the full portfolio of Jumia Services
• Manage quality of service being provided to all clients
• Constantly improve and develop new internal processes
• Make fast decisions to resolve emergencies
• Coordinate project management of all initiatives within your team
• Undertake ad-hoc projects as required in the development of the company objectives

Team Management and Leadership

• Recruit and manage the sales, fulfillment and logistics team
• Scale the team and the processes to support the growth of the company
• Create an unparalleled environment for employee development and happiness
• Manage fleet operations and 3PL providers, including contract negotiations

Operational and Financial Performance

• Deliver measurable results linked to your business within designated region
• Ensure regular reporting of the Operational performance, actions and results against targets
• Ensure the quality of the measurement of selected KPIs
• Manage and control Budget, including revenues and operational / capital expenditures
• Ensure that all financial processes associated with each financial month, quarter and year end are executed

• 12+ years of senior supply chain leadership experience, preferably in e-commerce or retail
• Proven track record managing multi-country logistics operations, preferably in emerging markets
• Experience with warehouse operations, distribution networks, and third-party logistics management
• Strong background in supply chain technology, automation, and digital transformation
• Deep understanding of e-commerce fulfillment and last-mile delivery challenges
• Excellent analytical skills with ability to optimize complex logistics networks
• Strong leadership and change management capabilities
• Experience with cost optimization and operational efficiency initiatives
• Cultural sensitivity and understanding of African market dynamics
• Experience with warehouse management systems (WMS) and logistics technology platforms
• Knowledge of supply chain analytics and performance management
• Understanding of inventory optimization and demand planning
• Familiarity with third-party logistics marketplace models
• Master's degree in Business Administration or Supply Chain Management preferred

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders