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Control Room Lead Technician

Rochdale, England, United Kingdom

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with over 90,000 colleagues and over 4,500 stores across several retail fascias in over 36 countries around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Department – Control Room  

Responsible to: Team 2 Days Duty Manager   

Location: Kingsway Distribution Centre

Shifts: 4 on 4 off – Team 2 Days  

Company Overview: 
JD Fashion Plc is a leading international multi-channel retailer of branded sports, fashion, and outdoor brands. Established in 1981 with a single store in the North-West of England, today JD is an industry leading retail business with over 60,000 colleagues and over 3,400 stores across a number of retail fascias in 32 markets around the world.  JD is at the pinnacle of the global sports fashion industry, providing customers with a product range that remains both authentic and uniquely appealing across a highly differentiated omni-channel experience.

Our business model is split into Sports Fashion, Street & Premium Fashion, Outdoors and Gyms.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019. In FY21, JD Sports Fashion Plc generated revenues of £6,167.3m, underlying PBT of £324.0m and net cash of £795.4m and a market capitalisation of £7.275bn.

JD won the International Excellence award at the Drapers Awards 2021 and was named best performing share of the 2010s with revenues increasing from £770m in 2010 to £6.1bn in 2021.

Role Overview 
Lead Technicians are the technical experts of the Control Room. You will be a key point of contact for escalations of service impacting incidents at both Kingsway and the wider Logistics network, so building relationships and communicating with stakeholders is paramount. You’ll work with several teams including Operations, Engineering, IT, Planning, Stock Integrity and many more. As part of the Kingsway Logistics team, you will input into and execute the daily picking plan. You will learn to support through a wide range of systems, and also be involved in the design and testing of software changes, as well as other opportunities to develop your skills!

 Key Areas of Responsibilities:
•    Provide multi-site support to users of Logistics systems and raise issues with the system supplier via the JD ‘Request Tracker’ system
•    Co-ordination of high severity system issues including stakeholder communications 
•    Control of system parameters and configuration - Matflo WMS, Selektron, Control Tower & Red Ledge
•    Participate in daily pick planning for both Kingsway DCs
•    Input into the design, testing, and implementation of Kingsway systems changes
•    Releasing of Retail store orders and Internet customer orders into the WMS systems
•    Ensure effective handovers at the start and end of shifts
•    Support with the training and development of Control Room Technicians
    
Skills/Experience/Knowledge needed:
•    Excellent attention to detail
•    Excellent communications skills, both written & verbal
•    Experience of using Warehouse Management Systems and willingness to learn & become expert in new systems
•    Able to effectively prioritise multiple tasks & issues and escalate appropriately
•    Good problem-solving skills
•    Ability to build and maintain relationships with colleagues & stakeholders

Desirable Skills/Experience:
•    Control Room or Helpdesk experience
•    Experience within an automated distribution centre or similar site
•    Matflo WMS, PSB Selektron & SCADA, Dematic SCADA, Red Ledge
•    Use of handheld radios
•    Intermediate to Advanced Excel
•    System user management experience
•    Experience of using ‘Request Tracker’ or other ticket management system
•    Conflict Management/Resolution
•    Incident Management

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

  • Free parking
  • Incremental Holiday Allowance
  • Staff Discount On JD Group and other brands within the organisation
  • Pension Scheme
  • Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.

#LI-KW1

 

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