Middle Payments Monitoring Specialist

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

What You’ll Be Driving:

• Processing incoming requests from internal and external partners regarding the health of Payment Methods;
• Notifying customers and internal teams of difficulties or issues with Payment Methods;
• Enabling / disabling Payment Methods depending on requests and in accordance with the instructions;
• Monitoring payments traffic 24/7, handling emergency alerts;
• Communication with providers and other teams for investigating and solving incidents;
• Complex problem - solving with traffic issues about payment systems according to the escalation policy;
• Incident response with payments traffic according to SLA;
• Managing website mirror changes in response to domain blocking.

What Makes You a GR8 Fit:

• 1+ year of experience in HR;
• Demonstrating excellent verbal and written communication skills;
• Collaborating with cross-functional teams to maintain HR administrative processes;
• Paying strong attention to detail, including accurate paperwork processing, data entry, and compliance with HR policies and procedures;
• Handling employee inquiries in a professional and timely manner;
• Managing sensitive and confidential information with integrity and discretion;
• Working with HRIS systems (HiBob, Workday, Peopleforce, HURMA, etc.);
• Using HR tools and systems effectively, including hands-on experience with data input and maintenance;
• Working with HR policies, labor laws, and regulations;
• Managing and maintaining HR documentation;
• Languages – Intermediate+ English, B2+ Ukrainian/Russian.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.