Middle Account Manager

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

Why this role exists:

This role exists to support and grow GR8 Tech clients by ensuring smooth operations, effective product usage, and strong day-to-day partnerships. You’ll help clients get value from the platform, improve ROI, and provide feedback that supports product development.

What you’ll drive:

Client operations & support

• Own business and operational support for an assigned client portfolio.
• Develop existing and new clients into long-term partnerships.
• Manage commercial and operational issues to ensure smooth service delivery.

Onboarding & product usage

• Support onboarding of newly signed clients.
• Help clients adopt and use GR8 Tech products effectively.

Performance & reporting

• Analyze client performance and product usage.
• Prepare reports, statistics, and performance summaries.
• Work with clients to optimize ROI across products.

Product communication & feedback

• Present product updates, upgrades, and new functionality.
• Collect client feedback and share it with product and development teams.

Cross-functional & commercial work

• Work with affiliates, customer service, payments, and development teams.
• Upsell and cross-sell products or features and document them in CRM.

What makes you a GR8 fit:

Must-have

• 1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
• Advanced English and fluent Ukrainian or Russian.
• Confident MS Office skills (Excel, PowerPoint, Word).
• Basic experience with CRM and BI tools.
• Strong communication skills and high emotional intelligence.
• Ability to work independently and prioritize operational tasks.
• Analytical mindset and problem-solving skills.

Nice-to-have

• Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
• Basic technical understanding of web services.
• Experience in commercial discussions or entry-level negotiation.
• Experience generating ideas for platform or process improvements.

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.