User Generated Content (UGC) Moderator

About Us:

 

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

 

Our commitment to diversity and inclusion in the workplace:

 

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

 

About the role:

The User-Generated Content (UGC) Moderator plays a critical role in protecting the integrity, quality, and reputation of FT.com by ensuring that all reader contributions and community interactions align with Financial Times standards and community guidelines.

This role supports a respectful, intelligent, and high-quality discussion environment across FT platforms while collaborating closely with editorial and community teams globally.

Key Responsibilities:

Content Moderation & Quality Control

• Review and moderate user-generated content (comments and discussions) to ensure compliance with FT community guidelines and editorial standards

• Apply sound editorial judgment when assessing sensitive, controversial, or high-risk content

• Escalate complex or policy-sensitive cases to the Community Manager when appropriate

Platform & Community Support

• Monitor the moderation system to ensure optimal performance and efficiency

• Support subscribers with access to and use of the commenting platform

• Identify recurring user issues and recommend improvements to processes or tools

Collaboration & Stakeholder Engagement

• Liaise closely with the Community Manager on moderation matters and community trends

• Moderate posts across FT social media channels as requested

• Respond to requests from the Community Manager and Social Media Desk Editors across FT’s global editorial offices

Reporting & Insights

• Produce regular moderation reports, including key statistics and trends

• Highlight emerging risks, recurring issues, and engagement patterns

• Contribute insights to support continuous improvement of community engagement strategies

Team Contribution

• Contribute positively to team culture and collaborative working relationships

• Support ad hoc editorial tasks as directed by the Team Leader/Manager

• Stay current with evolving platform tools, moderation technologies, and digital best practices

Qualifications:

Experience & Knowledge

• Experience in content moderation, digital publishing, journalism, community management, or a related field preferred

• Strong understanding of the news cycle and global current affairs

• Familiarity with online publishing tools, moderation systems, and digital platforms

Skills & Competencies

• Excellent written and spoken English

• Strong editorial judgment and decision-making ability

• High attention to detail with the ability to identify risks quickly

• Ability to work efficiently under pressure while maintaining accuracy and consistency

• Strong organisational skills and ability to manage high volumes of content

• Comfortable working independently with minimal supervision

Personal Attributes

• Professional, fair, and objective in handling sensitive content

• Adaptable and open to learning new technologies and processes

• Collaborative team player with strong communication skills

• Resilient and comfortable working in a fast-paced newsroom environment

Working Requirements

• Willingness to work on a rotating shift schedule, including nights, weekends, and public holidays

 

What’s in it for you? Our Benefits:

 

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leaves, flexible working (including working from home), health coverage (medical & dental), and company match and enhanced family leave packages. Full details of our benefits can be found here. 

 

Further Information:

 

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.