Product Director, Experience

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Together, we help audiences stay better informed and deepen their understanding of the world around them.

Our Product & Tech teams drive us forward in an ever-evolving digital landscape, delivering cutting-edge products to over one million digital subscribers daily. Our growth relies on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists.

With a supportive culture, entrepreneurial spirit and opportunities at every turn, there are no limits to where your FT career can take you. Build a newsworthy career at the FT.

Our commitment to diversity, equity and inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

As Product Director for the Experience teams at the FT, you’ll get a chance to shape how our global audience consumes gold-standard journalism through a wide range of storytelling formats. You will work closely with the newsroom to shape the end-user experience of our signature, digital products - FT.com and App, but also ensure we continue to grow through our Professional tier as well as FT Edit, geared towards light readers.

In the role, you’ll play a central part in shaping how people discover and experience the FT’s journalism in various formats and distribution channels. You will guide teams working across storytelling capabilities, navigation, and content discovery, ensuring our news products allow users to both catch up quickly and deep-dive into bigger stories. This role will be pivotal to making the FT a daily habit for even more users worldwide.

Your focus will be on helping the organisation understand our audiences deeply, making clear diagnoses about the problems we must solve, and guiding teams toward simple, effective solutions. You will bring subject-matter expertise and a willingness to engage with the details, while empowering ambitious product teams to work with autonomy and focus.

Responsibilities

• Lead experienced product teams responsible for the core reading and navigation experience across our portfolio.
  
  
• Shape a clear vision for how our products strengthen daily reading habits and deliver a consistent, high-quality experience.
  
  
• Work closely with Editorial partners to explore storytelling formats and ensure product decisions support journalistic purpose.
  
  
• Help teams build shared understanding of user needs, audience behaviours and the strategic context behind their work.
  
  
• Create an environment that balances several concerns at once: when to move quickly and iterate, when to slow down and understand users deeply, and when alignment across the organisation matters most.
  
  
• Reduce complexity in user journeys and ensure our products feel easy to navigate across devices.
  
  
• Partner with Engineering, Design, Data and Commercial teams to keep the experience reliable, fast and cohesive.
  
  
• Support clear prioritisation so teams stay focused on the problems that matter most.
  
  

Apply if you

• Bring strong experience building consumer-facing digital products at scale.
  
  
• Combine strategic thinking with comfort getting close to the details when needed.
  
  
• Build trust across functions and enjoy collaborating with Editorial colleagues.
  
  
• Are capable of navigating ambiguity and helping teams reach clarity.
  
  
• Strike a balance between moving fast and moving thoughtfully, depending on the level of uncertainty about the opportunities the team pursues.
• Empower teams to do great work with a large degree of autonomy, while offering subject-matter expertise and thoughtful challenge.

What’s in it for you? Our benefits

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

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