Sales Support Coordinator

About Us
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity, and Inclusion
We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role
The Sales Support Coordinator provides a comprehensive sales support service to the United Kingdom & Ireland and CEMEA Sales teams, ensuring efficiency targets are met while supporting the achievement of FT Professional revenue goals. This role is integral to enhancing the FT customer experience within a fast-growing digital age.

Key Responsibilities

• Support the UK & Ireland and CEMEA sales teams throughout the pre-sales cycle, including credit calculations, form supplies, contract processing, access set-up, and invoicing.
• Ensure all sales support tasks are completed accurately and within deadlines.
• Support the online order form process for 2–4 user licenses, from lead conversion to contract creation.
• Respond to inquiries regarding license subscriptions via phone and email, forwarding leads to the sales team.
• Assist the sales team in maintaining accurate customer records in Salesforce.com (CRM) and ensure best practice adherence.
• Manage amendments for sales teams on both print and digital contracts.
• Act as a first point of contact for client administrative inquiries, including invoicing, print delivery complaints, amendments, and contracts.
• Support field sales executives, liaising with Legal, Tax, Operations, and Finance teams as needed.
• Collaborate with global Sales Support teams (New York, Singapore, Japan, and Hong Kong) to deliver excellent service.
• Liaise closely with internal departments such as credit control, customer care, and circulation to resolve customer queries.
• Work with circulation teams and external distributors to set up print deliveries and manage channel partner access.
• Contribute to ad-hoc projects, reporting, and data analysis as required.
• Assist in retention efforts through the customer renewal process.

Required Skills and Experience

• Previous experience in sales support or administration.
• Strong client focus with excellent interpersonal and communication skills.
• Detail-oriented with proven accuracy and thoroughness in tasks.
• Effective problem-solving and influencing skills.
• Well-developed planning and organisational abilities.
• Ability to work independently and collaboratively in a fast-changing environment.
• Adaptable with a mature, flexible approach.

Desirable Skills

• Experience with CRM systems, preferably Salesforce.
• Proficiency in Microsoft Office and Google Suite.
• Interest in data maintenance.
• A second European language is an advantage.

What’s in it for You?
Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a hybrid working model that promotes flexibility, including remote work options. We will support specific flexibility requests for all roles where feasible.

Accessibility
We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

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