Retention Executive

Kindly note that candidates for this position are required to have a valid UAE driving license.

COMPANY OVERVIEW

CAFU is one of the world’s leading global energy delivery and vehicle services platform. Since its launch in Dubai in 2018, CAFU has continued to drive innovation, champion convenience, and give back to their customers the most precious commodity of all – time.

Ranked number one in the 2021 LinkedIn Top Start-ups List, CAFU continues to make life better through greater car connectivity, predictive enabled features, and innovation evolving the consumer experience and ease of use to make operating a car simpler and smarter.

Beginning with on-demand refuelling, CAFU continues to disrupt the status quo, connecting customers to an ever-growing roster of convenience-driven services, including on-demand car washes, battery, tyre and engine oil change services delivered anytime, anywhere!

What Are We Looking For? (Job Overview)

This Retention Sales role focuses on driving customer loyalty, maintaining long-term relationships, and ensuring consistent revenue growth. You will work closely with clients to understand their needs, provide tailored solutions, and ensure satisfaction with CAFU’s services. The ideal candidate will have 3+ years of experience in customer retention or account management, with a proven track record of achieving revenue and retention KPIs.

What Does a Typical Day Look Like? (Job Requirements)

• Engage and retain existing LE clients by building long-term relationships.
• Monitor client accounts, ensuring consistent use of CAFU’s products and services.
• Develop and execute strategies to prevent churn and improve customer satisfaction.
• Identify upselling and cross-selling opportunities within the client base.
• Prepare and share customer performance insights, focusing on value-added services.
• Ensure timely payment collection and maintain healthy client account cycles.
• Conduct regular follow-ups, account reviews, and feedback sessions with clients.
• Collaborate with internal teams to resolve customer issues and enhance service delivery.

What Skills Should You Showcase? (Skills/Competencies)

• B2B Experience: Proven track record in retention sales or account management.
• Customer-Centric Approach: Strong ability to build rapport and foster trust with clients.
• Analytical Skills: Proficient in generating and interpreting performance reports, highlighting revenue, profitability, and customer engagement trends.
• Problem-Solving Ability: Quick in addressing client concerns with effective solutions.
• CRM Expertise: Experience using tools like CRM systems to manage accounts and track retention metrics.
• Industry Knowledge: Familiarity with sectors such as logistics, transportation, distribution, construction, and manufacturing is a plus.
• Hindi and Urdu is a must.