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Account Manager

Boston, Massachusetts, United States
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 
 
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 
 
Empower your impact at Cision. Be seen, be understood, be you. 

Job Description:

The Account Manager, Agency Portfolio is responsible for managing and growing a portfolio of agency accounts, driving retention and expansion by strengthening relationships and identifying growth opportunities within assigned agency partners. This role will focus on delivering exceptional client service, maintaining high renewal rates, and supporting broader agency growth initiatives in collaboration with leadership.

Essential Duties and Responsibilities
• Own day-to-day account management for a portfolio of assigned agency accounts, ensuring client satisfaction, platform adoption, and contract renewals.
• Build and maintain relationships with key stakeholders across departments (Brand, Comms, Digital, Strategy, Media, Analytics) to drive retention and identify growth opportunities.
• Drive renewal negotiations with the goal of increasing contract value through incremental upsell opportunities.
• Proactively identify white space within assigned agencies for potential expansion opportunities and collaborate with leadership on outbound strategies where appropriate.
• Provide accurate and timely forecasts related to renewals, expansion opportunities, and potential risks across your book of business.
• Attend industry networking events (virtual and in-person) to maintain relationships and stay informed on agency trends and needs.
• Maintain updated account documentation, stakeholder maps, and account plans to ensure strategic alignment and continuity across the team.
• Act as a trusted advisor to agency clients, offering best practices, training, and strategic guidance to maximize the value of our solutions.

Minimum Required Qualifications
• 3–5+ years of experience in account management, customer success, or client services, ideally within the marketing, SaaS, media, or technology industry.
• Familiarity with agency network structures (holding companies, affiliate agencies, and independent agencies) and agency dynamics.
• Strong relationship-building and communication skills, with the ability to engage cross-functional agency teams.
• Experience managing renewal processes and identifying expansion opportunities within existing accounts.
• Organized and detail-oriented with strong account planning, pipeline management, and forecasting skills.
• Proficient in CRM tools (e.g., Salesforce) and account documentation best practices.
• Ability to thrive in a fast-paced, client-facing role with a solutions-oriented mindset.
• Willingness to travel for client meetings and industry events as needed.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
 
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
 
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
 
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
 
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

 

 

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