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Real Estate Operations Manager (f/m/d)

Berlin, Hybrid

Here you can find our German speaking jobs.

 

ABOUT WUNDERFLATS

Wunderflats is Germany's market leader for flexible furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform provides easy and secure solutions for medium-term rentals with a minimum rental period of one month, connecting those seeking flexible housing with those offering it.

Wunderflats provides a comprehensive rental solution, offering verified rental agreements, apartments, tenants, and landlords, along with additional services such as professional photography and rental management.

Wunderflats currently lists over 50,000 apartments in Europe and has over 190 employees. For more information, visit wunderflats.com.

We are looking for a proactive and results-driven Real Estate Operations Manager who takes ownership and ensures that our rental processes run smoothly. Are you resilient, solution-oriented, and not afraid to take on challenges? Then you are exactly who we need!

Your Responsibilities

  • Take charge of all tenant-related topics from bookings with landlords, making sure every step of the process runs effortlessly.
  • Lead tenant check-ins and check-outs in Berlin, ensuring arrivals and departures are smooth, seamless, and memorable.
  • Handle tenant inquiries, complaints, and damage reports with precision, care, and a solution-driven mindset.
  • Drive continuous improvements in processes, always seeking ways to enhance efficiency and maximize tenant satisfaction.
  • Collaborate closely with cleaning, maintenance, and service teams to uphold exceptional living standards.
  • Oversee operations in Hamburg and Munich, working seamlessly with external partners to maintain top-tier service.
  • Manage and document tickets with ease, always striving for innovative and long-lasting solutions.

How you will add value 

  • You have initial experience in real estate management or a comparable operational role
  • You have a hands-on mentality, are pragmatic, detail-oriented, and action-driven
  • You demonstrate resilience and a thick skin, handling complaints and challenging situations with a problem-solving mindset
  • You possess strong communication skills and are fluent in German (C1) and English (C1), enabling you to professionally engage with tenants, landlords, and external service providers
  • You have a high level of responsibility and organizational skills, allowing you to efficiently manage your portfolio
  • You have an interest in improving operational processes and continuously optimizing workflows

What’s in it for you?

  • #CollaborativeCulture: Join our international team in a vibrant scale-up environment where your contributions matter. You’ll be part of impactful projects that shape our growth and success.
  • #WorkLifeBalance: Our working hours are flexible and family-friendly. We operate a hybrid policy with specific office days.
  • #WorkFromAbroad: Enjoy the flexibility to work outside your home country (preferably within the EU) for up to 63 days per year, subject to internal checks and dependent on your role.
  • #ProfessionalDevelopment: Advance your career with tailored development opportunities, ensuring you continue to grow and expand your skill set.
  • #WunderOffice: Collaborate in our state-of-the-art Berlin office located in Hackescher Markt. Our workspace features ergonomic workstations, collaborative spaces, a rooftop terrace, and complimentary healthy snacks and beverages to keep you energized.
  • #TeamSpirit: Engage in a vibrant community through regular team-building events, including annual summer and winter celebrations, and after-work gatherings that foster connection and teamwork.
  • #MoreBenefits: Access exclusive perks, including discounted memberships at Urban Sports Club, valuable offerings from FutureBens, annual travel tickets, and additional benefits designed to enhance your lifestyle and overall well-being.

 

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.

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