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(Junior) Account Manager (m/w/d)

Berlin

Here you can find our German speaking jobs.

 

ABOUT WUNDERFLATS

Wunderflats is Germany's market leader for flexible furnished housing. The Berlin-based scale-up was founded in 2015 by Jan Hase and Arkadi Jampolski. The platform provides easy and secure solutions for medium-term rentals with a minimum rental period of one month, connecting those seeking flexible housing with those offering it.

Wunderflats provides a comprehensive rental solution, offering verified rental agreements, apartments, tenants, and landlords, along with additional services such as professional photography and rental management.

Wunderflats currently lists over 50,000 apartments in Europe and has over 190 employees. For more information, visit wunderflats.com.

Du liebst es, Kunden nicht nur zu betreuen, sondern ihnen ein echtes Wow-Erlebnis zu bieten? Dann bist du bei uns genau richtig: Als Account Manager Booking sorgst du dafür, dass Mieter und Vermieter bei Wunderflats die bestmögliche Erfahrung machen – persönlich, lösungsorientiert und mit dem gewissen Extra.
Mit deinem Engagement stellst du sicher, dass unsere Kunden nicht nur zufrieden, sondern begeistert sind.


DEINE MISSION

  • Begeistere und unterstütze unsere Kunden über das Erwartbare hinaus mit einem echten go-the-extra-mile-Mindset.
  • Begleite Mieter und Vermieter proaktiv durch den gesamten Bewerbungs- und Buchungsprozess.
  • Erkenne individuelle Bedürfnisse und finde passende Apartments aus dem Wunderflats-Portfolio, um echte Win-Win-Lösungen zu schaffen.
  • Handle als Schnittstelle zwischen Mietern und Vermietern und meistere herausfordernde Situationen souverän sowie lösungsorientiert.
  • Steuere deine Arbeit datenbasiert, verfolge klare KPIs und entwickle Strategien, um Ziele zu übertreffen.
  • Treibe Prozessoptimierungen voran und stelle durch deine Performance einen direkten Beitrag zum Unternehmenserfolg sicher.


DEIN PROFIL

  • Fließende Deutschkenntnisse (C1) und sehr gute Englischkenntnisse (B2).
  • Exzellente mündliche und schriftliche Kommunikationsfähigkeiten.
  • Eigeninitiative und Fähigkeit, selbstständig Verantwortung zu übernehmen.
  • Routine im Umgang mit CRM Tools, Google Sheets und Google Drive.
  • Stark kundenorientiert und gleichzeitig fokussiert auf messbare Ergebnisse (KPI-Mindset).
  • Daten- und performancegetrieben: du nutzt Insights, um Prozesse und Ergebnisse kontinuierlich zu verbessern.
  • Hohe Motivation, Lernbereitschaft und persönlicher Drive in einem dynamischen Umfeld.


UNSER PITCH

  • #empathyculture: Become part of our international team with a scale-up atmosphere, where you as a person really count and your ideas and work make a real impact.
  • #worklifeinbalance: Our working hours are flexible and family-friendly. Your main working hours are spent in the office, but you are also welcome to work from home from time to time.
  • #personaldevelopment: We support you in your personal & professional development, e.g. through individual training programs, workshops, or participation in trade fairs and conferences.
  • #compensationpackage: Receive an attractive compensation package and a company pension plan with a 20% employer contribution.
  • #wunderoffice: Work from our brand new office in Berlin (Hackescher Markt), with ergonomically equipped workstations, detox room, playroom, roof terrace and fruit & drinks on us.
  • #welovetohavefun: Celebrate with us at our annual summer or winter party, and regular after-work gatherings, and power up in our office with yoga, table soccer and table tennis.
  • #morebenefits: A special discounted membership at Urban Sports Club? Decent discounts at FutureBens? Yearly travel ticket? - here you go! - and even more! 

 

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.

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When you apply to a job on this site, the personal data contained in your application will be collected by Wunderflats GmbH, which is located at Alexanderstraße 1-3, 10178 Berlin, Germany and can be contacted by emailing people@wunderflats.com. Controller’s data protection officer can be contacted at datenschutz@wunderflats.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under  § 26 BDSG (Bundesdatenschutzgesetz) and Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under Standard Contractual Clauses. You can obtain a copy of the standard contractual clauses by contacting us at datenschutz@wunderflats.com. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. They will be deleted in the last 6 months after your application has been fully evaluated. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.