CS Agent

It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

What you'll be doing?

• Managing inbound and/or outbound calls and/or emails, live chat;
• Answering questions and providing solutions/alternatives to issues;
• Keeping records of all customer conversations on the call center database;
• Building sustainable customer relationships;
• Building product knowledge;
• Meeting daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives;
• Attending training sessions to continuously improve knowledge and performance;
• Managing social media and third-party review sites;
• Cooperate with related departments with the goal of achieving excellent business outcomes;

We're looking for someone who:

• Strong active listening skill and verbal communication;
• Good organisational and prioritisation skills;
• Eager to drive continuous improvement, flexible to challenge issues/opportunities;
• Detail-oriented;
• Ability to multitask, and manage time;
• Friendly/empathetic;
• Previous experience in a call center or customer support role;
• Basic knowledge of Microsoft Office Suite;
• Medium English language skills;
• Excellent Serbian language skills.

Bonus points if you are:

• Previous work in an international environment.

What do we offer?

• Knowledge-sharing culture;
• Competitive salary and bonuses.

About Superbet Group

Superbet is a global tech and entertainment company committed to delivering thrilling, technology-driven, sports betting and gaming experiences to millions of customers worldwide. Established in 2008, in Romania, the Group operates in over 12 countries, with key markets in Romania, Belgium, Poland, Serbia, and Brazil.

Superbet’s ambitious growth strategy currently focuses on expanding across Europe and Latin America while delivering immersive customer experiences and redefining ways to connect with its audience. Across international markets, the Group’s global expansion strategy is driven by innovation, responsible technology, and a passion for supporting iconic sports clubs and athletes.

Global Recognition and Standards

In 2019, Blackstone Inc., the world’s largest private equity firm, recognized Superbet’s vision and achievements with a strategic minority investment of €175 million. In 2025, the company further strengthened its financial position through a 1.3 billion Euro refinancing agreement, reinforcing its partnerships with Blackstone and certain funds and accounts managed by HPS Investment Partners, paving the way for an accelerated global growth.

As a leader in compliance and best practices, Superbet Group is an active member of the International Betting Integrity Association (IBIA) and the European Betting & Gaming Association (EGBA).