HR Operations Specialist

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

We are seeking a dynamic and experienced HR Operations Specialist to support our business in Serbia. You will be first point of contact for all HR related queries, whilst also providing administrative support to our General Manager. You will be part of the wider HR Operations team who provide support to all of our Super locations. You will have HR administration experience and be keen to make improvements and suggest new ways of working, finding solutions to automate process and improve our employee experience.  

What you will be doing:

• Provide HR operations support and advice across multiple locations to deliver exceptional services across the employee lifecycle (onboarding, payroll, offboarding).
• Develop and implement HR ways of working to optimize processes, enhance employee experience, and align with business objectives.
• Ensure HR policies and procedures comply with local labour laws and industry best practices.
• Partner with the wider HR team to drive HR initiatives, ensuring alignment with the company's goals.
• Identify and partner with the HR Technology team to automate processes and improve HR service delivery.
• Manage Payroll partnering with our external payroll provider. 
• Responsibility for HRIS data enabling wider group reporting. 
• Onboarding and offboarding document management.  

Employee Relations:

• Provide guidance to managers and employees on employee relations issues, HR policies, and conflict resolution.
• Provider HR advice and guidance on HR issues such as employee grievances, investigations, restructures and disciplinary actions in accordance with legal guidelines. 

Employee Experience & Support:

• Act as first point contact for employee queries for HR related queries.  
• Ensure a smooth onboarding and offboarding process for all employees 
• Continually looking at ways to improve our services with automation, technology and innovative ways of working.  

Administrative Support:

• Provide general administration support to our general manager including diary support. 
• Provide support to our office manager in supporting with office events, internal and external events.  
• Support booking and arranging annual conferences.  

Skills and Experience 

• Experience in HR operations in an international organisation supporting multiple locations.  
• Strong knowledge of HR systems (HRIS), payroll platforms, and global employment laws
• Managing and creating policies in line with local legislation 
• Contract creation across various locations 
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills to interact with stakeholders at all levels.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Knowledge and experience of payroll administration 
• Diary management
• Can do attitude 
• Strong ability to use their initiative 

What do we offer?

• Knowledge-sharing culture
• Use of latest technologies and tools
• Competitive salary and bonuses
• Flexible working hours
• Open vacation policy
• Travel opportunities

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.