CRM Reactive Executive

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

About the role

Designed to act as the off-peak ‘muscle’ during business-critical periods and provide extended coverage and support across CRM, Casino, Sports, and on-site — especially during peak football periods, weekends, and outside regular office hours. You'll be the first line of local CRM when things go wrong and a key execution partner for campaigns and promotions going live.

*This position is based in São Paulo. 

What you'll be doing

• Manage day-to-day CRM operational activities based on the CRM calendar and stakeholder proposals
• Execute and ensure the deliverability of emails, push notifications, inbox messages, and SMS
• Credit bonuses, create and replace campaigns, and put/remove campaigns live as needed
• Perform on-site maintenance: icons, links, banners, content cards, wikis, landing pages, swim lanes, games, special markets, and more
• Verify Free-to-Play round results and execute F2P payouts; 
• Configure, update, and maintain leaderboards;
• QA campaigns and comms before they go live; test promotional journeys across web and app
• Monitor, report, and escalate product and technical issues — stopping problems early and reducing player impact
• Operate and help improve the Reactive Comms tool, including testing and iteration
• Collaborate with CRM and Vertical Leads to define and document processes, workflows, and SOPs
• Liaise with Customer Support and Social teams on issues and feed back timely updates to Central teams
• Support reactive campaigns/GWG executions and monitor competitor activity
• Contribute to improving bonus and CRM tools and translate business requirements into CRM functionalities
• Report weekly actions and resolutions to the CRM team

What we're looking for

• Fluent in English (oral, written, and reading); Portuguese required
• Strong organisational skills with the ability to prioritise and meet deadlines in a fast-paced environment
• Excellent attention to detail — able to manage large datasets and campaign setups accurately
• Self-motivated and proactive, comfortable working independently during extended or weekend shifts
• Strong communication and interpersonal skills; able to collaborate across CRM, Casino, Sports, On-site, and CS teams
• Comfortable adapting quickly to changing requirements and navigating across multiple platforms
• Proficiency in Google Docs/Slides, especially Sheets
• Experience working with CRM systems or Onsite tools in an operational role is a strong plus
• Availability for 8-hour shifts covering weekends and outside standard office hours (schedule shared between two agents covering Mon–Sun)

Shifts:

• 1 pm to 10 pm BRT

About Super

We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.

Shaping the Future of Play

Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers 

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).

At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.