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Transaction Operations Lead

Yogyakarta, Yogyakarta, Indonesia

About the Role

The Transaction Operations Team Lead is responsible for managing and overseeing end-to-end Transaction Operations activities across fiat and digital asset transaction flows. This role ensures operational stability, transaction accuracy, SLA compliance, and timely incident resolution while leading operational improvements and cross-functional coordination with internal and external stakeholders. The role requires strong operational knowledge in banking and fintech payment processes, escalation handling, reconciliation, transaction investigations, and operational risk management within a fast-paced environment.

What You Will Do 

  • Oversee fiat, stablecoin, and DirectMint transaction flows, ensuring transactions are processed within SLA while handling pending, failed, blocked, and compliance-reviewed transactions.
  • Investigate failed payments, settlement delays, missing deposits, rejected withdrawals, reconciliation breaks, and other operational incidents, performing root cause analysis and coordinating resolutions.
  • Liaise with banking and payment partners on fund movements, returned payments, SWIFT investigations, settlement discrepancies, and transaction trace requests.
  • Manage daily reconciliation processes, resolve mismatches, handle refunds, reversals, fund returns, and maintain controls to mitigate operational and financial risks.
  • Monitor dashboards, alerts, and operational performance metrics, proactively escalating critical issues and driving timely resolution of outstanding incidents.
  • Identify workflow inefficiencies, enhance SOPs, support automation initiatives, operational tooling, UAT testing, and readiness for new products and features.
  • Provide guidance and escalation support to the Transaction Operations team while collaborating with Product, Engineering, Compliance, Customer Support, Treasury, and banking partners to ensure smooth operations.

What We Are Looking For

  • Strong understanding of payment rails, settlement processes, transaction lifecycles, and reconciliation across banking and fintech environments.
  • Familiarity with payment screening, sanctions controls, operational risk management, and banking operational procedures.
  • Proven ability to investigate operational issues, manage escalations, perform root cause analysis, and drive timely resolutions.
  • Strong problem-solving, communication, prioritization, and stakeholder management skills in a fast-paced operational environment.
  • Background in Transaction Operations, Banking Operations, Fintech Operations, Treasury Operations, or Settlement Operations.
  • Experience with stablecoins, digital assets, crypto payment flows, operational automation, and monitoring workflows.
  • Proficiency with operational monitoring tools, Jira, Slack, Google Sheets, and basic operational data analysis.

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