Customer Support Agent (Gaming & Tech)

Are you a gamer at heart with a passion for helping others? 🎮

We are looking for a detail-oriented Customer Support Agent to join our growing team in Fort Lee, NJ! We aren't just looking for someone to answer tickets; we want a player advocate who will act as the bridge between our community and our development team.

If you thrive in fast-paced environments and love the tech/gaming space, we want to hear from you.

📍 Location: Fort Lee, NJ (100% On-site) ⏰ Work Mode: Full-time (Remote/Hybrid not available) 💰 Compensation: $28 - $35/hr (Based on experience)

Schedule: Full-time with a 3-shift rotation

Shifts:

• 6:00 AM – 2:00 PM
• 2:00 PM – 10:00 PM
• 10:00 PM – 6:00 AM

The Role

As a Customer Support Agent, you will manage high-volume player inquiries across email and live chat. You’ll be responsible for identifying user needs, de-escalating issues, and—most importantly—translating feedback into actionable insights to help us build better products.

What You’ll Do

• Support & Solve: Provide top-tier assistance via email and live chat.
• Advocate: Identify recurring bugs or player pain points and propose proactive solutions.
• Collaborate: Work closely with our international team to refine support processes.
• Focus on Satisfaction: Ensure every player leaves the interaction feeling heard and supported.

What We’re Looking For

• Excellent Communicators: Strong written skills with a knack for de-escalation.
• Detail-Oriented: Ability to multitask across platforms without missing a beat.
• Experienced: Previous CS experience is a big plus; iGaming or Fintech experience is even better!
• Professional: A proactive team player with a high degree of integrity.

Why Join us?

We believe in taking care of our team so they can take care of our players.

✅ Benefits: Full medical, dental, and vision insurance + 401K.

✅ General PTO Policy

✅ Perks: Partially subsidized in-office breakfasts and lunches.

✅ Culture: Dynamic environment with frequent celebrations for milestones and birthdays.

✅ Growth: Real opportunities for professional development and career advancement.

We are an Equal Opportunity Employer. We believe that different perspectives make us stronger and provide equal employment opportunities to all applicants regardless of race, color identity, religion, or any other protected status. If you have the drive and the skills, we want to hear from you.

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