Customer Service Specialist - Permanent position

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION:

We are looking for an experienced Customer Service Specialist to help us keep growing. This is a permanent and full-time position based in Milan, where a minimum of 3 office days are required, while the other two can be worked remotely, as per our smartworking policy. 

WHAT YOU WILL DO:

• Communicate with customers via telephone, email, online chat, or social media
• Be a point of reference for the first level agents in case of need
• Document personal information to create, update, or adjust customer accounts following strict guidelines
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Interact with the different departments on behalf of the customers
• Take the extra mile to engage customers

WHO WE ARE LOOKING FOR:

• Familiarity with CRM systems and practices
• Minimum of two years Customer service experience or the equivalent experience.
• Availability to work in shifts
• Native or near-native proficiency in Italian (C1-C2)
• Work proficiency (B2+ level) in French and/or Spanish and/or Portuguese is a definite plus
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel

WHY YOU SHOULD JOIN SCALAPAY:

• A compensation package based on skills and experience - the yearly salary band we have for this position is an Overall Total Earning between 23’000€ and 26’000€ (+ attractive benefit package)
• International environment with significant challenges to be met every day
• Lots of opportunities to work with a team of industry leaders who are focused on delivering products that offer exceptional user experiences
• Personalized support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!

OUR HIRING PROCESS:

1) A quick chat with one of our Talent Acquisition team member
2) The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3) A business case
4) A final chat with Simone, our CEO

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages. 

Pro tip: send your CV in English 😉

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.