Education Advisor - Customer Experience (Maternity Cover)

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments. 

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are. 

Worldwide, we support over 18 million students, operating in over 100 countries. 

About this role:

 

Renaissance Global are recruiting for an Education Advisor to join our growing customer experience team.

The purpose of our Education Advisor – Customer Success role is to provide a high standard of on-boarding, implementation and data insight training to customers who have purchased Renaissance Global products (incorporating Renaissance and GL Assessment/GL Education).  

Education Advisors support customers to receive the maximum value from Renaissance Global solutions. We support schools locally and internationally, via webinars or bespoke consultations, occasional in-person training, and extended support via email and video calls.

Success in the role is reflected in high customer usage of products purchased solutions and high retention of these customers. Insight from customer conversations is also a fed back into the business, shaping the future development and deliverables of our products. Feedback from customer conversations helps shape the future development of our business. 

This is a remote UK role working but the successful candidate must be able to commit to travelling for team meetings & customer meetings as required.  

Please note this is a full time fixed term 12 month Maternity cover position. 

Education Advisor (Customer Success) Job Responsibilities:

When looking at the responsibilities can be broken down into the following areas:

• Build rapport and effective relationships with customers. 
• Respond in a timely, professional manner to customer queries
• Schedule consultations / training sessions with customers
• Run reports and analyse / interpret customer data accurately ahead of consultations / training sessions.
• Accurately and independently access customer data and compile data presentations (with the support of quality assurance checks across the team).
• Deliver engaging presentations/webinars and training sessions that encourage customers to embed our products Renaissance Global solutions, review their data and consider the next steps that are right for them. This may include making recommendations on how the data could be utilised and suggesting complementary products solutions.
• Record your interactions with customers via our CRM system in a timely and accurate manner.
• Capture insights and feedback from the customers you are engaging with and consolidate this to share across the business as appropriate, for example, valuable insights conveyed to Marketing, Sales, and Product.
• Where possible, share your existing teaching or education experience with colleagues across the business.
• Use initiative to take opportunities to support customers who you notice may benefit from it.
• Monitor the progress of schools that are assigned to you through the implementation process to reduce time to value and maximize retention outcomes. 

Skills and experience required:

To be considered for the role of Education Advisor (Customer Success), we are looking for someone with experience in the education sector, preferably with Qualified Teacher Status, and excellent knowledge and experience of Renaissance Global solutions (incorporating Renaissance and GL Assessment/GL Education).

You will also have:

• Clear communication skills (verbal and written)
• Excellent interpersonal skills and relationship building skills
• Ability to work on own initiative
• Well organized
• Solid data handling skills
• Influencing skills
• Good working knowledge of Microsoft Office suite

As our Education Advisor (Customer Success), we are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide, we are looking for someone who is/ has:

• Ability to communicate clearly at all levels and across functions
• Strong engagement with all colleagues and customers, individually and as a team
• Champions positive change
• Effective management of time, priorities and impacts
• Motivated to make a positive difference in the lives of teachers and students.

Additional information: 

This is role is a remote UK role with the expectation with some travel to other offices as required for team meetings.

We offer a competitive salary of between £36,000.00 - £39,000.00, dependant on experience plus the opportunity to earn and additional £3,000 annum in KPI commission, Plus lots of amazing benefits

Benefits:

Pension & Insurance – All employees can participate in our company pension scheme administrated by Aviva – where we will pay 8% of your annual salary if you pay just 3% pension contributions! All employees are entitled to Life and income protection insurance - We hope you don’t need this, but it’s there if you do! 

Holiday and Bookable Leave - 22 Days bookable annual leave per annum, plus 3 complementary days to be used for our compulsory Christmas shutdown (Usually between Christmas & New Year) For all employees contracted 5 days per week, plus UK Statutory Bank Holidays. We also offer a day off for your birthday so you can celebrate in style, to be used in the month of your birthday. We also offer every UK based employee up to 5 paid  volunteering days per year with a cause of your choice. 

We also offer the chance to Buy and additional 5 days holiday per year through our salary sacrifice scheme and you can spread the cost over 3-8months!  

Growth and development – extensive training opportunities for career progression across  Renaissance Learning with Great Leaders looking to grow your career and allow you to flourish in your chosen career.    

Shopping & Working for Renaissance Perks - Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal (provided by Reward Gateway) that’s right you’ll get instant access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants,  you will also be able to collect Renaissance Rewards our employee recognition Platform , and receive points turntable into vouchers to buy on the Ren Rewards platform. You will also get access to Smart tech where you can get your electrical household and personal items at the best price and spread the cost through your salary, interest free, up to £5000.00.  

Wellbeing & Health – We offer a generous maternity/paternity pay, employee assistance programme available 24/7 offering confidential support from counselling to legal and financial advice including Family Support Services - Specialist bereavement support to help through the most difficult times via our Help@Hand app with access to GP, physio, nutrition, counselling support and appointments and so much more.  

We offer access to mental health first-aiders based both remotely and on all our UK Sites. We offer access to Company paid BUPA PMI and BUPA cash plan optional schemes for you  

It doesn’t stop there you will also be able to protect yourself with free access to Annual flu vaccinations, and the Company will also contribute towards eye tests and those on trend specs if you need them. 

Renaissance  UK Office benefits – All Hybrid working employees are entitled to apply for a season ticket loan, All Employees (Both Remote and Hybrid based) can use our Tusker car scheme - Save tax and NI on your next car lease, use the amazing Cycle to work scheme where you can get on your bike for less, save money and get fit,  that a win win for us! All UK Offices also have Fruit baskets delivered for all to enjoy a Healthy snack each week.  

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, and aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide, apply today! 

 

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. 

We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. 

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. 

This role is subject to DBS and background checks.