Sales Order Administrator (Part Time, 18 Month Fixed Term Contract)

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments. 

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are. 

Worldwide, we support over 18 million students, operating in over 100 countries. 

About this role:

Renaissance are recruiting for a Sales Order Processing Operations Administrator to join our team in Swindon on a 20 hours a week on a 18 Month Fixed Term Contract

The Sales Order Operations Administrator plays an integral part in the order to cash lifecycle for our customers. They are responsible for the accurate and timely processing of customer orders through different order methods into the ERP system, as well as ensuring digital products are provisioned correctly on the relevant platform. With the customer at the forefront of what we do, the Order Operations team work closely with Sales, Retention & Customer Services delivering an exceptional customer experience.

Job Responsibilities:

• Validation and processing of sales orders received by the Sales teams into the ERP system
• Validation and processing of purchase orders received directly from customers into the ERP system
• E-Commerce order validation and processing into the ERP
• Create and maintain customer master data in the ERP
• Support the marketing team on event material requirements for shows & exhibitions
• Global provisioning of digital based products in the relevant platforms
• Regular review and updates of the SOP team work instructions
• Query management for orders and global provisioning for internal and external customers
• Issuing Digital deployment instructions to customers
• Monitoring order holds on a daily basis and working with internal teams for prompt resolution
• Provide support in any project-related work within the sales order processing team
• Identify key areas of improvement, in particular process improvements
• Overtime is not normally required, however during busy periods it may be offered

Skills & Education Required:

• Educated to GCSE level or equivalent, with a pass in English and Mathematics
• Excellent attention to detail
• Ability to work in a fast-paced environment
• Great team player & also able to work independently
• Excellent verbal & written skills
• Numerate and accurate
• Proficient in Microsoft Office
• Previous experience working in an ERP system

Additional information: 

20 Hours per week on a 18 Month Fixed Term Contract out of our Swindon Offices, hybrid working (3 days office based, 2 days remote) in our Swindon Site. (Unit 28 Bramble Road, Swindon SN2 8HB) Overtime is not normally required, however during busy periods it may be offered. 

Working 20 hours a week, working 5 days a week anytime between 08:30am - 17:00pm (Must be able to commit to 4 hours a day Monday to Friday)

We offer a competitive salary up to £24,500.00 per annum (FTE)  Salary for 20 Hours per week is £13,098.32 , dependent on experience, paid monthly, Plus lots of amazing benefits

Benefits: 

Pension & Insurance – all employees can participate in our salary sacrifice company pension scheme administrated by Aviva – where we will contribute 8% of your annual salary if you contribute just 3% to your pension. All employees are entitled to Life and income protection insurance  

Holiday and Bookable Leave - 22 days annual leave per annum, plus 3 complementary days to be used for our Christmas shutdown (usually between Christmas & New Year, plus UK statutory Bank Holidays. We also offer a day off for your birthday so you can celebrate in style, to be used in the month of your birthday. We also offer every UK based employee up to 5 paid volunteering days per year with a cause of your choice.    

We also offer the chance to buy an additional 5 days holiday per year through our salary sacrifice scheme and you can spread the cost over 3-8months!    

Growth and development – extensive training opportunities for career progression across Renaissance Learning with great leaders looking to grow your career and allow you to flourish.       

Shopping & Working for Renaissance Perks - you’ll get instant access to a benefits and discount platform with 1000’s of discounts at retailers, leisure attractions, restaurants, and more through our portal provided by Reward Gateway. You will also be able to collect Renaissance Rewards via our employee recognition Platform, these points can be used to purchase items including vouchers on Renaissance Rewards platform. You will also get access to Smart tech where you can get your electrical household and personal items at the best price and spread the cost through your salary, interest free, up to £5000.     

Wellbeing & Health – We have a generous maternity/paternity/adoption leave and pay policy, employee assistance programme available 24/7 offering confidential support from counselling to legal and financial advice, including Family Support Services – a specialist bereavement support to help through the most difficult times via our Help@Hand app. This app includes access to GP, physio, nutrition, counselling support, medical appointments, and so much more.     

We offer access to mental health first-aiders based at all our UK sites, and remotely. We offer access to company paid BUPA PMI and BUPA cash plan optional schemes for you. 

It doesn’t stop there you will also be able to protect yourself with free access to annual flu vaccinations, and the Company will also contribute towards eye tests and those on trend specs if you need them.    

Renaissance UK Office benefits – All Hybrid working employees are entitled to apply for a season ticket loan, use the amazing cycle to work scheme where you can get on your bike for less, save money, and get fit - that‘s a win-win for us! All UK Offices have fruit baskets delivered for all to enjoy a healthy snack each week.  

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. 

We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. 

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. 

This role is subject to DBS and background checks.