Account Manager

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments. 

Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are. 

Worldwide, we support over 18 million students, operating in over 100 countries. 

About this role:

Renaissance has new vacancy opening for an Account Manager to join our Swindon Renewals team on a 12 Month fixed term contract. 

Our Assessment Account Manager's are responsible for ensuring contact activity with our customers leading to the achievement of agreed targets and objectives. The role is to look at each customer as a whole, upselling and cross selling products with every opportunity. 

Account Manager Job Responsibilities: 

• Effectively managing all sales leads allocated, prioritising as required 
• Preparing estimates and quotations for customers 
• Achieving agreed sales targets and key performance indicators (KPIs) 
• Maintaining the renewals database and system processes, and providing feedback as appropriate 
• Look at each customer as an opportunity to upsell and cross sell where possible 
• Maintaining a high level of understanding of the Renaissance products, reporting and packages 
• Respond efficiently to all leads and customer requests 
• Produce and maintain daily contact sheet and activity report 
• Work with other departments to achieve set targets, meet customer expectations and business requirements.

Skills and experience required:  

To be successful as an Account Manager in our renewals teams, you will need an extremely adaptable personality and be genuinely resilient. You will enjoy variety and dealing with a broad customer base.  

You will be/have: 

• Inquisitive and confident - able to constructively challenge practise and methods 
• Commercially focused with the ability to spot new opportunities and retain and grow revenue in a cost-effective way 
• Excellent attention to detail 
• Ability to work independently with minimal supervision and able to use own initiative 
• Have the ability to form effective relationships with colleagues across Sales, Marketing, Operations departments as well as other areas of the business 
• Numerate and results focused, comfortable working in an environment with Key Performance Indicators (KPI’s) and regular reporting 
• Excellent communication skills – to include telephone technique, written work and excellent spoken English 
• Competent in running MS Office software with specific Excel/spreadsheet capabilities 
• High quality customer service skills.  

What you can bring: 

We are looking for someone who aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide, we are looking for someone who is/has: 

• Results-oriented with strong commercial acumen  
• Excellence in relationship building and stakeholder management  
• Strategic thinker with strong analytical capabilities  
• Adaptable and resilient in a fast-paced environment  
• Proactive self-starter with exceptional time management skills  
• Strong team player with ability to work independently  
• Customer-centric mindset with consulting approach  

Additional information:  

We offer a competitive salary of up to £27,000 depending on experience. plus the opportunity to earn £10,000  per annum in commission (paid monthly up to £833.33)   

This role is based out of our Swindon Office (SN2 8HB), on a hybrid basis.

Benefits:

Pension & Insurance – all employees can participate in our salary sacrifice company pension scheme administrated by Aviva – where we will contribute 8% of your annual salary if you contribute just 3% to your pension. All employees are entitled to Life and income protection insurance  

Holiday and Bookable Leave - 22 days annual leave per annum, plus 3 complementary days to be used for our Christmas shutdown (usually between Christmas & New Year, plus UK statutory Bank Holidays. We also offer a day off for your birthday so you can celebrate in style, to be used in the month of your birthday. We also offer every UK based employee up to 5 paid volunteering days per year with a cause of your choice.    

We also offer the chance to buy an additional 5 days holiday per year through our salary sacrifice scheme and you can spread the cost over 3-8months!    

Growth and development – extensive training opportunities for career progression across Renaissance Learning with great leaders looking to grow your career and allow you to flourish.       

Shopping & Working for Renaissance Perks - you’ll get instant access to a benefits and discount platform with 1000’s of discounts at retailers, leisure attractions, restaurants, and more through our portal provided by Reward Gateway. You will also be able to collect Renaissance Rewards via our employee recognition platform. These points can be used to purchase items including vouchers on Renaissance Rewards platform. You will also get access to Smart tech where you can get your electrical household and personal items at the best price and spread the cost through your salary, interest free, up to £5000.     

Wellbeing & Health – We have a generous maternity/paternity/adoption leave and pay policy, employee assistance programme available 24/7 offering confidential support from counselling to legal and financial advice, including Family Support Services – a specialist bereavement support to help through the most difficult times via our Help@Hand app. This app includes access to GP, physio, nutrition, counselling support, medical appointments, and so much more.     

We offer access to mental health first-aiders based at all our UK sites, and remotely. We offer access to company paid BUPA PMI and BUPA cash plan optional schemes for you. 

It doesn’t stop there you will also be able to protect yourself with free access to annual flu vaccinations, and the Company will also contribute towards eye tests and those on trend specs if you need them.    

Renaissance UK Office benefits – All Hybrid working employees are entitled to apply for a season ticket loan, use the amazing cycle to work scheme where you can get on your bike for less, save money, and get fit - that‘s a win-win for us! All UK Offices have fruit baskets delivered for all to enjoy a healthy snack each week.  

If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality and aligns with Renaissance's mission to accelerate learning for all children and adults of all ability levels and ethnic and social backgrounds, worldwide, apply today! 

We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff. 

We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation. 

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you. 

All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit. 

This role is subject to DBS and background checks.