Support QA Engineer - PDF Expert/Documents team

Readdle is a pioneering force in the personal productivity space on Apple devices, having shaped the landscape since 2007. Our mission is to empower individuals and teams with innovative technology, enhancing their efficiency and creativity. We are dedicated to crafting exceptional mobile and desktop experiences for those who aspire to achieve more.

What will you do: 

• Provide excellent customer service through support tickets processing 
• Investigate complaints about the product from user feedback 
• Report issues to developers on JIRA, also suggest technical workarounds for the end-user if such are available 
• Contribute to team efforts to maintain and influence the quality of Readdle products 
• As a part of the QA team interact with Customer Support and Development teams to follow, improve product quality and to push fixes faster 
• Help, teach and explain complex cases to the Customer Support team

About you: 

• Upper-intermediate English
• Eager to learn new technologies and products
• Excellent problem-solving and analytical skills
• Responsible and efficient, fast learner
• Understanding of user thinking (ability to extract crucial part of user complains)
• Good communication skills

Will be a plus:

• Familiar with file types(audio, video, images, text, books)
• Familiar with PDF format(creating, reading, markup, editing)
• Understanding of networking fundamentals (HTTP, WebDav, iCloud)
• Experience in creating bug reports
• The persistent interest in software
• Experience with different platforms (iOS, macOS), PDF or other file managers(Acrobat, GoogleDrive, Dropbox)

What you will get at Readdle:

• Customer-centric culture. We put our customers first. It means that every employee can benefit from interacting with our customers directly. It enables us to create and deliver the best solutions for millions of our users.
• Professional growth. We are professionals at everything we do. It means we own our decisions, our work, and our results. We provide quality feedback to others and welcome feedback as an opportunity to learn and improve.
• A team of amazing people. The greatest power we have is the team. It means we care about each other, ensure transparency, and invest in everyone's success.
• Impact on our products. We aim to create valuable products. It means that we improve ourselves constantly by overcoming constraints, simplifying our processes, and improving our capacity.
• Innovative culture. We try to be innovative and creative in everything we do. It means that we expect, appreciate and value new ideas.