Programme and Outsourcing Manager

Company Mission

Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale.

The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir, Quantive, and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures.

Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work.

The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too.

We’re changing the world of payments, and we’re looking for an exceptional team to help us. 

About the role

The Programme and Outsourcing Manager role involves overseeing the company's partnerships with Visa (or similar card networks) and managing outsourced services or third-party vendors. This is a strategic role that combines knowledge of payment systems, vendor management, and compliance with regulatory standards in the fintech industry.

 

Job responsibilities:

• Ensure we are compliant with all card scheme rules (reporting, settlement, requirements per programme - e.g. Commercial and Platinum) by becoming the in-house expert to all VISA requirements. 
• Clearly understand and map out step by step process to ensure we adequately describe all necessary steps to successfully migrate programmes from sponsored models to our own EMis and project manage these (from a Payments/Operations/Compliance org)
• Ensure we adequately map out outsourcing and 3rd party relationships, highlight risks to the management team and any material changes in this risk (this applies to both internal and external outsourcing) - e.g. changes in risk appetite, changes in financial standing or any material changes in requirements (KYC/onboarding, prohibited transactions/industries, risk classification) to avoid damaging relationships.
• Fully own day to day operational liaison with key providers namely Card scheme, Processor and Core Banking partners (e.g. VISA, Marqeta, LHV, CLearBank, JP Morgan)
• Drive operational topics (e.g. BIN cleanups, configurations, tokenization, card fulfilment)
• In-House owner of:
• Card scheme compliance
• Intra-group outsourcing
• Outsourcing risks (intragroup and external)
• Tracking stock of cards, cardholders, envelopes, designs approval 
• Owner of specific programmes in the domain of EMI, Financial and Compliance stacks, as per regulatory needs or company vision in these areas.

Requirements

• Clearly understand and map out step by step process to ensure we adequately describe all necessary steps to successfully migrate programmes from sponsored models to our own EMis and project manage these (from a Payments/Operations/Compliance org)
• Payments/Fintech Industry Experience: 5+ years of experience in the fintech, banking, or payments sector is often required. 
• Specific experience working with card networks (especially Visa) is required.
• Product/Project Management: Experience in product development, particularly related to payment cards (debit, credit, prepaid), is usually required. Familiarity with Agile or similar project management methodologies can be beneficial.
• Card Operations: Direct experience managing card issuing, processing, and settlement operations is often required. This includes familiarity with the lifecycle of card programs (issuance, activation, usage, etc.) and industry standards for card program management.
• Help manage key partnerships both on the Compliance and Financial stack (Visa, Marqeta, banking partners)
• Experience with Outsourcing risks (intragroup and external)
• Effective communication skills in managing critical relationships

 

Company Benefits

• 30 days holiday paid leave
• Competitive compensation package
• One week exchange policy to another Payhawk office (London, Berlin, Barcelona, Sofia)
• Flexible working hours and opportunity to work from home 
• Regular team-wide events
• Additional Medical care
• MultiSport card fully funded by us
• Company office massages
• Opportunity to use the Payhawk product