Antifraud, Payments & Risk Analyst

Step into the thrilling world of Napoleon Sports & Casino – where we are not just reshaping the landscape of iGaming, sports betting, and interactive entertainment but also the future of careers. As we expand our horizons and welcome new talents, our ambition reaches new heights. 

In for a thrill? Check out our new opportunity: 

As an Antifraud, Payment and Risk Analyst, you will be responsible for making sure that payment requests, both in and out of customer’s accounts, are evaluated and processed on time. You will also be responsible for ensuring that established policies and procedures relating to fraud and risk prevention are followed. Reliable, problem-solver, excellent analytical skills, acute attention to detail, and good communication and interpersonal skills are essential qualities for this key role.

Your Responsibilities: 

• Act as a constant point of reference for any queries or escalations made by the team;
• Perform and support the team with the risk assessment of new and existing players at different stages;
• Ensure that any escalations received from the team and other departments (i.e. VIP, Legal, Responsible Gaming, Compliance, Customer Support, etc.) are optimally handled so as to ensure the best service to the customers;
• Ensure all payment transactions are processed accurately and in a timely manner, complying with all operating procedures;
• Handle and verify KYC documents if needed;
• Coordinate with other Analysts to ensure all current policies are up to date, while implementing or suggesting new routines and processes according to the business needs at any given time;
• Liaise with internal stakeholders and external service providers to solve payment processing issues and provide a high level of service towards the players;
• Maintain oversight and assigning of daily operational tasks;
• Suggest improvements to the existing tools to make workflows more efficient;
• Work on ad hoc tasks when required by the Team Leader/Manager.
  
  

Your Winning Profile: 

• Proven work experience of at least 1 year as an Anti-fraud Analyst (or similar – familiarity with AML procedures is a plus);
• Understanding of local Belgian practices is a plus;
• Reliable, problem solver, with a result driven attitude and a team player spirit are some characteristics we are looking for;
• A desire to improve and look for opportunities to streamline processes and procedures;
• Excellent analytical mindset with a strong eye for details, process minded and decision-making abilities;
• Familiar with Microsoft Office Suite. Knowledge of anti-fraud tools is a bonus;
• Good communication and interpersonal skills -both spoken and written- in English. Knowledge of French/Dutch is a plus.
• Willing to work shifts, weekends and Public Holidays.

Our Offer: 

In return for your dedication and expertise, we offer a challenging career in a unique, fast-paced, and dynamic environment. We offer a hybrid working environment, an attractive salary package, including various benefits as well as ample learning and growth opportunities. Our headquarters are based in, modern offices in Aalst, between Brussels and Ghent. 

About Us: 

As part of the Superbet Group, Napoleon Sports & Casino is not settling for the status quo. Our ambitious growth plans offer employees exciting opportunities to contribute to our expansion and shape the groups future. Our commitment to innovation allows our employees to think outside the box and bring fresh ideas to the table. We encourage creativity and provide a platform for turning those ideas into reality. We like to invest in the professional growth of our employees by providing training, mentoring, and challenging projects to help our people achieving their personal goals.