Head of Facilities

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $182 billion in 2023, and currently processes the majority of the POS transactions in Nigeria. 

About the role

Location: Lagos (Onsite)

We’re seeking an exceptional and visionary Head of Facilities to lead our nationwide facilities function. This strategic leadership role will oversee all facilities operations across multiple regions, guiding Regional Facilities Managers and their teams to deliver world-class, safe, compliant, and brand-aligned work environments. The ideal candidate will excel at developing both short-term operational plans and long-term infrastructure strategies, with a proven ability to align facilities development with business growth. This person will combine strong leadership with technical expertise, budget acumen, and the ability to set and enforce standards across the country. All successful candidates must demonstrate a track record in multi-site facilities leadership, strategic planning, and organizational development — as well as holding a valid HSE certification.

Role Overview

The Head of Facilities will be responsible for the strategic oversight, planning, and execution of all facilities operations across Moniepoint MFB’s nationwide footprint. This role will manage and mentor a team of Regional Facilities Managers, ensuring consistency in operational standards, safety compliance, vendor management, and cost efficiency.
In addition to day-to-day oversight, the Head of Facilities will lead the development of scalable infrastructure strategies, evaluate and mitigate operational risks, and ensure that all Moniepoint facilities reflect our brand standards and operational requirements. This role will require close collaboration with executive leadership, functional heads, and external partners to ensure that our facilities support the evolving needs of the business.

What you will get to do:

Strategic Leadership and Planning

• Develop and implement national facilities strategies aligned with Moniepoint’s business objectives.
• Lead short-term and long-term planning for workspace expansion, optimization, and modernization.
• Establish nationwide facilities standards, policies, and SOPs to ensure operational consistency.
• Identify emerging infrastructure needs and propose proactive solutions.

Team Management and Development

• Lead, mentor, and evaluate Regional Facilities Managers to drive performance excellence.
• Identify and coordinate training programs to upskill all members of the facilities team.
• Foster a high-performance culture based on accountability, collaboration, and innovation.
• Conduct regular team meetings and performance reviews to align regional activities with national goals.

Facilities Operations Oversight

• Oversee all daily operations, maintenance, and compliance activities across all Moniepoint facilities.
• Ensure that all facilities adhere to HSE, regulatory, and company standards.
• Drive preventive maintenance programs and ensure rapid resolution of operational issues.

Budget and Cost Management

• Prepare, manage, and monitor the national facilities budget.
• Approve regional facilities expenditure and ensure budget discipline.
• Identify and implement cost-saving measures while maintaining operational quality and safety.

Project Management and Infrastructure Development

• Oversee end-to-end delivery of major facility projects, including acquisitions, upgrades, and relocations.
• Approve all architectural designs, 2D/3D layouts, and space plans before execution.
• Monitor project timelines, budgets, and quality metrics at the national level.

Vendor and Contractor Governance

• Establish and manage strategic vendor partnerships for construction, maintenance, and facility services.
• Ensure vendor compliance with SLAs and performance standards across all regions.
• Oversee national procurement processes for facilities-related services and assets.

Reporting and Stakeholder Engagement

• Provide regular reports to executive leadership on facilities performance, budget status, and strategic initiatives.
• Maintain transparent communication with stakeholders on ongoing projects and operational matters.
• Use data and KPIs to evaluate facilities effectiveness and guide decision-making.

Candidate Abilities & Personality requirements:

• An organised and assertive individual who is proactive, creative, and resourceful.
• An outstanding team player and self-starter, able to work with minimum supervision.
• Great at staying calm and diplomatic under intense pressure.
• Able to manage own time and prioritise work to ensure deadlines are met and targets achieved, and take personal responsibility for own work and actions.
• Able to work within a secure and confidential environment, maintain confidentiality and demonstrate tact and diplomacy at all times.
• Able to use own initiative and make simple or business-critical decisions as required.
• Clear verbal communicator with excellent telephone manners.
• Able to work accurately with excellent attention to detail at all times.
• Ability to liaise with staff at all levels, both internally and externally.
• Able to develop excellent working relationships both internally and externally.
• Excellent organisational skills.
• Knowledge and commitment to safe work practices and Occupational Health and Safety (OHS) policies and procedures
• Knowledge of safe lifting, working at heights practices and manual handling techniques
• Ability to identify risks to staff safety and take all practical measures to protect staff and visitors where a risk has been identified.
• Demonstrates strong interpersonal skills and a professional manner and approach at all times including an equable temperament and a neat appearance.
• Able to cope well when under pressure from competing priorities, unpredictable requests and interruptions.
• Availability to travel to various locations as required

Key Performance Indicators:

• Quality of specific deliverables.
• Internal customer satisfaction.
• Internal process quality

To Succeed in this role we think you should have:

Experience

• Minimum of 10 years’ experience in multi-site facilities management, infrastructure strategy, and project leadership.
• Proven experience leading large teams and managing facilities in a high-growth, multi-location organization.
• Strong track record of strategic planning and execution of nationwide infrastructure programs.

Education

• Bachelor’s degree in Facilities Management, Architecture, Engineering, Building Technology, or a related field (Master’s degree is an advantage).

Skills

• Exceptional leadership and people management skills.
• Strategic thinking with a strong operational execution ability.
• Proficiency in architectural design and visualization tools (AutoCAD, Revit, SketchUp, etc.).
• Advanced project management and organizational capabilities.
• Strong financial management and budgeting skills.
• Effective communication, negotiation, and stakeholder engagement skills.

Certifications

• Valid HSE certification (e.g., NEBOSH, OSHA, ISO 45001) is mandatory.
• Project management certifications such as PMP or PRINCE2 are a strong advantage.
• Membership in a professional body (e.g., IFMA, ARCON) is a plus.

What we can offer you:

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process:

• A preliminary phone call with the Recruiter
• An interview with the Hiring Manager, the People Operations Manager.
• An interview with a member of our Executive team.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.